NNPC LimitedInformation Technology System Support
Aug. 2011 - Jul. 2012Abuja, Federal Capital Territory, NigeriaDelivered desktop & helpdesk support, resolving 95% of 50+ weekly tickets on first contact. Supported system upgrades, reducing maintenance delays by 20% for 100+ assets. Managed IT documentation and inventory, improving asset tracking accuracy by 30%. Controlled IT access, cutting unauthorized incidents by 15% with strict protocols. Prepared reports and presentations, streamlining team updates by 25% monthly. Coordinated schedules and travel, saving 10 hours/week for IT Manager and staff.