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Work Background
MetaProgram Manager
May. 2022 - Aug. 2025Sanford, Maine, United StatesAt Meta I enable my cross functional partners in enabling quality assurance solutions for areas such as Gen Ai and many other Meta products. This role required not only technical expertise to solve complex problems but also creativity to implement new solutions. With the push towards AI super intelligence, I enabled multiple teams in achieving their early goals as this technology continues to evolve.
AccentureGlobal Quality, Training, Policy and Change Delivery Lead
Jul. 2021 - Feb. 2022Austin, Texas, United StatesI lead a team of quality analysts, trainers, policy experts and project managers to deliver high performance results for our operation and clients.
AccentureQuality Training and Policy Lead
Nov. 2019 - Sep. 2021Austin, Texas AreaQuality Assurance is ensuring high quality delivery to our clients and to our own staff. This requires effective quality program management, adaptive thinking, and responsive actions. My role has prepared me to maintain, and evolve our quality program to better suit our future needs.
ACCENTURE FLEX LLCInstructor Senior Analyst
Nov. 2017 - Oct. 2019Austin, Texas AreaBeing an Instructor Senior Analyst involves classroom instruction, technical material preparation, and long term coordination with my operation to ensure the success of all employees. I work currently with all levels of my organization and continue to also lead leadership classes for all new joiner supervisors. This role requires constant learning, assisting in the process of managing through organizational change, and employee management through new project launches for my clients.
PRO UnlimitedTeam Lead
Jan. 2016 - Nov. 2017Austin, TexasDuring my role as a team lead I lead a team of 25 employees on varying projects for a large social media client. The role required me to wear many different hats ranging from project manager, corporate trainer, supervisor, and coach. Being a team lead at ProUnlimited also brought me face to face with my client on a weekly basis reporting metrics based on my SLA that would be used on a Global Market level. This responsibility meant that I was directly responsible for the success of each project launch, and brought forth quickly changing requests that needed to be handled on a timely basis. This role prepared me for quickly scaling projects, across a variety of workloads, working closely with engineering teams to ensure successful delivery, and collaborating directly with my client to ensure we both met our goals.
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