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Work Background
Fragomen, Del Rey, Bernsen & Loewy, LLPClient Services Manager
Jul. 2024 - Jul. 2025San Francisco, California, United States• Manage multi-national team operations and workflow providing immigration services to a Fortune 500 company • Escalations POC - resolving client escalations on programmatic level • Design, implement and fine tune internal immigration workflow processes, ensuring the quality and timeliness of all deliverables • Identify operational weaknesses and strategize immigration account management improvements establishing new procedures, templates, and process guides to improve case processing • Answer immigration/ or operations- related client queries after researching background and in consultation with senior attorneys • Research and investigate RCAs to effectively close service gaps • Digest immigration program report metrics to ensure team workflow, billing and revenue opportunities are optimized
Fragomen, Del Rey Bernsen & LoewyClient Services Manager
Feb. 2019 - Jun. 2024New York, NY headquarters• Manage multi-national immigration team operations and workflow for a fortune 500 client • • Maximize team’s operational efficiency keeping within contractual SLAs and ensuring account profitability • Participate in RFPs in concert with other firm leaders to expand client base • Design new immigration procedures, templates, and process guides to improve output • Research and investigate RCAs to effectively close service gaps • Oversee performance management, provide team and individual training, and team building • Digest report immigration-related metrics to ensure team workflow and revenue opportunities are optimized
DeloitteHuman Resources Learning Manager
Dec. 2016 - Feb. 2019Tampa/St. Petersburg, Florida AreaEnsure the successful design, development and delivery of instructional content used in educating Talent (HR) professionals. Skills used: • Learning design • Project management • Program strategy and management • Stakeholder management • Network building • Facilitation and presentation
Deloitte Services, LPImmigration Program Manager, Global Mobility and Immigration Team
Sep. 2007 - Jan. 2017Managed the US Permanent Residency program for all Deloitte U.S., overseeing US immigration services delivery to US Firms’ 4500+ foreign national employees. Skills used: • Managed operations, including designing and refining processes and procedures, focusing on streamlining and identifying process efficiencies • Managed multiple projects (simple and complex) • Coordinated service delivery with multiple law firm vendors, internal employment law group, and cross-HR services. • Managed stakeholders, including issue resolution, and education • Interfaced with all levels of leadership to provide updates and strategize issues • Managed (law firm) vendor relationships • Analyzed program trends and proactively addressed/resolved issues, including benchmarking with core group of carefully chosen companies • Analyzed data, including gathering, analyzing and reporting on metrics to help drive decisions • Developed and refined immigration benefit policies and procedures • Ensured compliance with all US immigration regulations • Solved complex problems with unique solutions • Onboarded new law firm vendor including change management, process, and escalations • Managed a large team including offshore employees (workflow, performance, development, succession planning)
Fragomen, Del Rey, Bernsen & LoewySupervising Paralegal
Jan. 2006 - Aug. 2007I managed a team of paralegals and the immigration account for a Fortune 500 Investment Banking firm. Corporate Immigration Law- Directed and supervised a team of experienced paralegals including assigning, monitoring, and reviewing workloads. Responsible for day-to-day intake and management of casework for major investment banking firm with over 1600 foreign nationals. Communicated with Human Resources regarding procedural and case processing issues. Actedas direct contact with global Human Resources personnel for all US visa issues. Collected documentation from foreign nationals and HR to process cases. Collaborated with international counsel or vendors regarding global visas for the international relocation of corporate personnel. Prepared and monitored client status reports; monitored expirations and initiated extensions; monitored government processing times; contacted USCIS and DOL regarding problem cases. Prepared and presented trainings/visa updates to recruiters, HR Managers and other personnel. Performed legal research as needed.
Reed Smith and Sills CummisImmigration Manager
Sep. 2004 - Jan. 2006Business Immigration Law- Directed a team of experienced paralegals, associate attorney and administrative assistants including assigning, monitoring, and reviewing their work. Responsible for day-to-day intake and management of casework for major corporate clients and management of NIV and EAD/AP expirations. Communicated with clients regarding procedural and case processing issues. Responsible for internal administrative and procedural issues such as billing, immigration software maintenance and upgrades, client alerts, and marketing. Collaborated with international counsel or vendors regarding global visas for the international relocation of corporate personnel. Prepared and monitored client status reports and government processing times; contacted USCIS and DOL regarding problem cases. Designed and implemented PERM procedures, including client training (for recruiters, HR Managers and other personnel). Legal research as needed.
Epstein Becker & Green, P.C.Immigration Paralegal
Apr. 2004 - Sep. 2004Business Immigration Law-preparation and filing of H-1B’s (Change of Status, Change of Employer, Consular NIV’s and H-1B extensions), L-1A’s, L-1B’s, I-539 Change/Extension of Status, Labor Certification applications (RIR/Traditional), Adjustment of Status, IV Processing, Family Petitions (I-130’s), Work Authorization extensions (I-765), Advance Paroles (I-131), I-140 Immigrant Visa Petitions (EB1 and Researchers, EB2 and EB3), correspondence, case management, USCIS status inquiries.
Sills Cummis & Gross P.C.Immigration Paralegal
Jul. 2001 - Dec. 2003Business Immigration Law-preparation and filing of H-1B’s (Change of Status, Change of Employer, Consular NIV’s and H-1B extensions), L-1A’s, L-1B’s, I-539 Change/Extension of Status, RIR and Labor Certification Application (RIR/Traditional), Adjustment of Status, IV Processing, Family Petitions (I-130’s), Work Authorization extensions (I-765), Advance Paroles (I-131), I-140 Immigrant Visa Petitions (EB1 and Researchers, EB2 and EB3), correspondence, case management, USCIS status inquiries.
Murov & Ward, LPImmigration Paralegal
Apr. 1999 - Jul. 2001Immigration Law-preparation and filing of H-1B’s (Change of Status, Change of Employer, Consular NIV’s and H-1B extensions), L-1A’s, L-1B’s, I-539 Change/Extension of Status, Labor Certification Application (RIR/Traditional), Adjustment of Status, IV Processing, Family Petitions (I-130’s), Work Authorization extensions (I-765), Advance Paroles (I-131), I-140 Immigrant Visa Petitions (EB1, EB2 and EB3), correspondence, case management, USCIS status inquiries, filing at all Service Centers, District Offices, and in person at CIS New Orleans District Office.
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