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Work Background
SYNERGY CGI LLCCo-Founder
Jan. 2025Hanoi Capital Region
Esoft3D Senior Supervisor
Aug. 2024 - Jan. 2025Hanoi Capital RegionStrategic Operations: Partner with the Operations Director to align production planning with budget goals and cost efficiency. Optimize workflows to boost capacity and productivity. Team Leadership: Manage a 50+ member production team (including full-time, part-time resources, and vendors) overseeing daily operations, resource planning, and performance metrics to drive efficiency and quality. Quality Assurance: Collaborate with Sales & Quality teams to set and maintain high production standards, leading KAIZEN initiatives to resolve operational challenges. Reporting & Collaboration: Provide data-driven insights, lead key production projects, and foster strong internal and external partnerships for long-term success.
EsoftSenior Team Lead
Mar. 2021 - Aug. 2024Hanoi, Hanoi, VietnamJanuary 2023 - Current: 3D Senior Team Leader.
August 2022 - January 2023: 3D Team Leader.
Mar 2022 - October 2022: RMD coodinator project.
March 2021 - August 2022: Photo Team Leader. - Manage day to day operation and projects of 3D production, including: Virtual Staging, CGI Rendering and 3D floor Plan product.
- Manage production capacity, internally and externally. - Cooperate with respective department to enforce quality assurance and control plan.
- Manage team members KPI and morale (40 member, 5 -20 persons per shift).
- Maintain and improve client satisfaction.
- Communicate and report on works progress with other departments and upper management.
- Planing and improving daily production.
JW Marriott HanoiExecutive Lounge Agent
Jul. 2018 - Dec. 2020Vietnam- Manage guests's satisfaction level and summit daily report to higher management.
- Anticipate and comprehend difficult cases with available resources.
- Service recovery.
- Build and maintain guest relationships .
- Oversee daily service operation.
- Maintain venue's facilities.
- Provide and execute team training ( when required). - Manage venue inventory and storage.
- Cashiering.
Ball 4 ClubsService captain
Dec. 2015 - Sep. 2016Hanoi, Thành Phố Hà Nội, Vietnam- Keep daily revenue at 3000 USD/day
- Manage a team of 10 waiters/waitresses - Maintain and/or repair Club's facilities
- Hold responsibility for fruits quality and quantity (10 kg/day) and drinks (alcoholic and soft drinks)
Long Lieu Limited liability CompanySales Assistant
Jun. 2015 - Dec. 2015VietnamSupport in sales and dealing with customers
Support in Goods distribution within Phu Tho Province’ area
Support in storage arrangement and inspection
Translate and interpret documents
Manage and follow up with distributors
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