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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
SONDADigital WorkPlace Services Director
Nov. 2023 - Aug. 2025Mexico City, Mexico• Led Service Desk and Workplace operations for 18+ clients across Latin America,US & Canada managing a team of 1,300 IT specialists. • Designed and implemented SLA dashboards, enhancing client visibility and service transparency. • Achieved over $2M USD in annual financial improvements through streamlined operations and automation initiatives. • Increased client satisfaction by 20% (NPS) via CX-driven programs focused on responsiveness and personalization.
SONDASr. Manager Service Desk
Feb. 2020 - Nov. 2023Mexico City Area, Mexico
Streamline VRS | Vacation Rental SoftwareAccount Manager
Feb. 2018 - Jan. 2019United States, Chandler- Directed software deployment and user adoption initiatives for vacation rental management platforms, ensuring operational continuity and client satisfaction across U.S. and Mexico markets.
- Led cross-functional collaboration with development and integration teams to deliver tailored solutions aligned with client operations and business objectives.
- Streamlined service workflows and enhanced coordination between technical and customer-facing teams, strengthening service quality and response efficiency.
- Implemented structured incident tracking and reporting frameworks, improving visibility, accountability, and client communication. Key Achievements:
- Strengthened client partnerships through strategic engagement and quarterly business reviews, enabling long-term stability and service expansion.
CompuComService Desk Sr. Manager
Jan. 2016 - Aug. 2017Mexico City Area, MexicoReports to SD Ops Director, responsible for building and maintaining long-term internal and external relationships as well as guiding the development of a leadership framework and delivering a range of enterprise-wide initiatives aimed at building a deeper, more flexible leadership bench to serve our growth strategies. Work closely with front level management, support departments, internal stakeholders and other leaders in support of business needs.
The Results CompaniesSites Operations Manager
Feb. 2013 - Dec. 2015Costa Rica, HerediaReports to Director of Account Operations. Responsible for Site Operations across three programs and approximately 600 FTEs. Responsible for all operational aspects, including staffing, training, leadership development, payroll analysis and quality. • Re-Launch of CTRW program, with 100% leadership certification • Maintain top ranking on multiple vendor scorecards • Increased triads by 48% over 3 months
The Results CompaniesProgram Manager
Apr. 2010 - Jan. 2013Reported to Site Director. Responsible for client KPI successes and communicating that information to both the internal and external customer. Successfully developed management team thru triads and outstanding team building skills. • Employee of the Month, May 2011 • Achieved QA target for the first time on program, September 2011, and consistently achieved target thereafter
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