CIB (Commercial International Bank)Service Desk Analyst
Feb. 2015 - Mar. 2017B219 Smart Village,Cairo , Egypt• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Write training manuals. • Train computer users. • Maintain daily performance of computer systems. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • Walk customer through problem-solving process. • Install, modify, and repair computer hardware and software. • Clean up computers. • Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Run reports to determine malfunctions that continue to occur.