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Work Background
CIB (Commercial International Bank)Senior Network Security Engineer
Mar. 2017B219 Smart Village,Cairo , Egypt
CIB (Commercial International Bank)Service Desk Analyst
Feb. 2015 - Mar. 2017B219 Smart Village,Cairo , Egypt• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Write training manuals. • Train computer users. • Maintain daily performance of computer systems. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • Walk customer through problem-solving process. • Install, modify, and repair computer hardware and software. • Clean up computers. • Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Run reports to determine malfunctions that continue to occur.
TE DataTechnical Support Specialist
Jun. 2013 - Jun. 20148 Gezerit Elarab St., Infinity Towers, Mohandeseen, Giza, Egypt- Handle Customer's Inquiries in any technical problems (Physical Problems , Logical Problems , Wireless , Routers Configurations and etc ) - Provide the customers with fast solutions and exceed their expectations
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