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Work Background
Anduin TransactionsSenior Manager, Customer Success
Aug. 2024Milwaukee, Wisconsin, United States
InspectorioSenior Director, Revenue Expansion
Feb. 2022 - Jun. 2024Vietnam- Standing up and leading a team focused on working with existing Inspectorio clients to address unresolved pains across Quality, Compliance, and On-Time Shipment operations and drive desired business impacts by investing in leveraging additional Inspectorio capabilities and products - Developing and deploying a strategic plan to ensure Revenue Expansion team and individual revenue goals are achieved in a predictable, scalable manner - Building a process-driven operation that enables Revenue Expansion to achieve revenue goals while maintaining a lean, cost-efficient team
InspectorioBusiness Development Director
Jul. 2020 - Mar. 2022Vietnam- Engaging in strategic planning and execution to ensure Inspectorio achieves growth targets - Managing Enterprise sales opportunities with multinational organization prospects - Standing up an expanded Business Development Executive function focused on closing small to medium-sized business opportunities Key Highlights at Inspectorio:
- Closed one of the largest Enterprise clients in Inspectorio history - Exceeded team annual recurring revenue target goals in 2020 significantly despite challenges in the manufacturing and supply chain industry during that year - Led the activation of a program with a key account partner to enable remote inspections during the Covid-19 pandemic, ensuring safe execution of inspection activities while preventing significant financial losses by ensuring goods could ship as planned - Led the expansion of Inspectorio's Customer Support and Customer Success teams as the organization grew rapidly
InspectorioSenior Business Development Manager
Feb. 2020 - Jul. 2020Vietnam- Managed a team of Account Managers and Customer Success Managers to nurture and ensure successful adoption of Inspectorio by our critical key accounts - Led projects to successfully launch new client enablements that drove added value for those organizations while driving significant annual recurring revenue growth for Inspectorio - Oversaw and nurtured the largest client portfolio in organization count and annual recurring revenue value in close collaboration with the entire team under my leadership
InspectorioSenior Customer Success Manager
May. 2018 - Feb. 2020Vietnam- Lead a global Customer Success team to ensure Inspectorio’s clients continue to find the maximum value possible in our quality compliance platform. - Accountable for managing renewals and upgrades of subscriptions for existing Inspectorio quality compliance platform clients. - Drive scaling of Customer Success team while implementing automated tools and processes to assist with effective management of relationships with thousands of clients. - Act as the voice of Inspectorio’s clients internally while collaborating with the Product team. Distill feedback into actionable product improvements that alleviate pain and make our product more valuable to our clients.
InspectorioCustomer Success Manager
Nov. 2017 - May. 2018Vietnam- Educate Inspectorio clients on how to fully utilize our technology to digitize supply chain inspections, creating transparency and reliable, actionable data surrounding quality, environmental, and social standards compliance - Analyze usage of the Inspectorio platform and utilize available data to intervene and support clients to ensure they are fully utilizing the tools and technology available to them - Collaborate with Inspectorio developers to drive platform enhancements and new features based on user feedback that will create additional value for our clients.
SpaceXRecruiting Coordinator
Sep. 2016 - Sep. 2017Greater Los Angeles Area- Accountable for candidate experience for individuals interviewing for positions ranging from entry level to Executive leadership - Managed on-site interview logistics including but not limited to travel and accommodation, technology needs, security and badging coordination, and facility tours - Utilized boolean search to discover candidates who were a good fit for available IT positions based on the requirements of the available roles
I Can Read SystemRecruitment Manager
Mar. 2016 - Sep. 2016Ho Chi Minh City, Vietnam- Sourced, recruited, deployed, and retained incredible teachers for I Can Read Vietnam's English language centers - Supported I Can Read Vietnam's growth by developing and implementing scalable processes for teacher recruitment - Coordinated with finance and human resources team to ensure teachers received all necessary documentation to work in Vietnam
I Can Read SystemEnglish Teacher
Sep. 2015 - Sep. 2016Ho Chi Minh City, Vietnam- Taught a dynamic group of students ranging from toddler years to adults - Developed students into near-native level speakers, writers, and readers of English using I Can Read's curriculum. - Delivered measurable results based on clearly defined learning objectives for each I Can Read class
EPIK - English Program In KoreaGuest English Teacher
Aug. 2014 - Aug. 2015Daegu, Korea- Created and administered lesson plans based on students' proficiency in English - Instructed immersion-style English classes with the goal of furthering students' effective use of English language in a natural, conversational context - Provided additional cultural context of English language while being sensitive to the cultural norms and expectations of my students
GrouponQuality Assurance Manager - Customer Support
Jun. 2013 - Jun. 2014Greater Chicago Area- Managed a team of eight Quality Assurance Specialists to maintain positive interactions between Groupon customers and Groupon Customer Support Representatives - Utilized quantitative and qualitative information to deliver policy and procedure recommendations to Customer Support leadership - Developed tools and processes to better measure quality metrics
GrouponAssistant Manager - Customer Support
Apr. 2012 - Jun. 2013Groupon- Trained and coached customer support representatives in India as a special assignment - Developed successful Customer Support Representatives through implementation of individual performance strategies - Utilized policy and procedure knowledge to provide effective consultations and resolve escalated issues
GrouponCustomer Support Representative
May. 2011 - Apr. 2012Chicago, IL- Assisted Groupon customers through email and telephone correspondence - Coached temporary Customer Support Representatives during peak holiday season - Trained and coached customer support vendors in Ohio and Texas
MintelAccount Executive
Jun. 2010 - Apr. 2011Chicago, IL- Researched and identified potential clients that could utilize current and upcoming syndicated research reports - Fostered new business relationships with compatible clients - Responsible for consistent sales of syndicated research reports to new and existing clients
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