Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Alberta Health ServicesBusiness Analyst / Learning Specialist
Nov. 2021Provincial- Analyze data and develop spreadsheets on learner’s progress - Contribute to solutions by providing input into strategy, coordination and delivery - Co-ordinate and facilitate learning sessions as required - Develop and implement learning plans and programs for projects and initiatives - Develop and record learning sessions available to all IT on the Proficiency Training SharePoint pages - Identify solutions to non-standard issues and requests - Interpret client needs, assess requirements and identify solutions to non-standard issues and requests
- Provide advice and direction to clients - Provide Epic Training to IT Partners as well as contribute to classroom, virtual and E-learning curriculum, develop additional training material and provide one on one support for learners
- Support applications outside of Connect Care where additional training resources may be required
- Work as a liaison among stakeholders in order to understand the structure, policies and operations of an organization, and to recommend solutions that enable the organization to achieve its goals
- Work independently with minimal guidance to ensure reliable operations of the system - Work with application teams to support new sites going live on Connect Care during wave launches of Connect Care by providing support to end users as required
- Working with the Clinical Services, IT Training Team delivering quality service in a fast-paced and high-energy environment
Alberta Health ServicesBusiness Analyst
Sep. 2019 - Nov. 2021Calgary, Alberta, Canada Assess roles, workflows, systems and procedures to identify gaps or deficiencies in work processes, services, technologies, operational effectiveness, etc.
Conduct capacity assessments and develop strategies to support organizational change
Create strategies and develop solutions to meet client requirements
Develop implementation deliverables for changes to business processes such as business value cases, work flow analysis, etc.
Leverage knowledge obtained from the Business Analysis Certificate including planning and managing work, specify and modeling requirements, business process modelling, facilitation, developing business cases and applying business analysis perspectives through strategic methodology
Liaise with stakeholders to gather and analyze available information to understand current state and capture future, functional and business requirements
Participate in the creation and implementation of organizational change management strategies
Set priorities to manage risks and address areas of concern
Study business functions and measures the performance of existing infrastructure to identify and articulate the need for change
Translate operational needs into new or revised processes, services and or operational solutions
Alberta Health ServicesIT Project Management Office Analyst
Oct. 2017 - Sep. 2019Calgary, Canada Area Coach, mentor, guide, direct quality assurance and ad-hoc formal and informal training to project teams to better strategize the work involved to comply with Financial Management, Project Management Office (PMO) processes and documentation best practices including: business cases, proposals, project charters, change requests, decision records, closure reports
Consolidate post-implementation reviews and closure of Projects/Programs Develop, maintain, and facilitate training program activities for PMO Governance and Project Management systems (e.g. Project Portfolio Management system and processes, Project Scheduling, Financial Management, Resource Management, and other system functionality) using a number of mediums including presentations, eLearning, documents, SharePoint sites. Engage with the PPM software vendor to identify and illustrate software issues and then work with the vendor and Portfolio Investment Management System (PIMS) team on resolution.
Prepare submissions for PMO Intake and prepares Project Intake submissions for IT Leadership and AHS Leadership review.
Propose alternative solutions and assists the Project/Program Managers in solving a range of problems in a variety of situations with varying degrees of complexity; analyzes possible solutions and assesses each using standard PMO procedures.
Review, analyze and compile monthly Key Performance Indicators (KPIs) and Project Financial Forecast submissions for compliance and prepare for quarterly/annual IT Executive/BAS review adhering to AHS Audit requirements and IT Standards and Processes
Track, monitor, and report project KPIs, training session attendance to Project Directors.
Works with Business Advisory Services (BAS) Senior Financial Analysts to understand and resolve financial issues on behalf of the Project teams.
Toastmasters 10101President
Jul. 2016 - Jun. 2017Addiction & Mental Health Services - Airdrie
Toastmasters 10101Vice President of Membership
Jul. 2015 - Jun. 2016Diagnostic Imaging - Richmond Road Diagnostic & Treatment Centre
Alberta Health ServicesAdministrative Assistant to Executive Director
Nov. 2014 - Sep. 2017Respiratory Health SCN Build and analyze surveys in Survey Select Compose memos, letters, presentations, infographics, reports newsletters, briefing notes, etc., proof read and distribute both internally and externally Excellent communication both verbally and electronically to build positive relationships with all stakeholders
Exceptional telephone etiquette, ability to collaborate and manage changing priorities and tasks Liaise with internal and external stakeholders to gather and analyze available information to understand current state and capture future, functional and business requirements Manage and maintain several inboxes, calendars, Twitter account Organize travel and submit expenses Prepared meeting packages, ensuring all background material was available and sent out with time to prepare
Proficient in Microsoft Office [Access, Excel, Outlook, PowerPoint, Project, Publisher, Skype for Business, Word, Visio], Adobe Acrobat Reader, experience in SharePoint and web-based graphic software, Canva
Provide administrative feedback and liaised with others to create an advanced version of SharePoint Provided coverage for Manager, including chairing meetings, taking notes and reporting back
Responsible for payroll entry
Strong knowledge and appreciation of political sensitivities, diverse interests and financial policies.
Study business functions and measures the performance of existing infrastructure to identify and articulate the need for change
Alberta Health ServicesClerk V
Nov. 2013 - Nov. 2014Calgary, Canada Area Handled high stress, complex phone calls critical to patient safety
Supported both the GI and Breast Tumour Board Round Leads for Southern Alberta
Compose memos, letters, presentations, infographics, reports newsletters, briefing notes, etc., proof read and distribute both internally and externally Excellent communication both verbally and electronically to build positive relationships with all stakeholders
Exceptional telephone etiquette, ability to collaborate and manage changing priorities and tasks Prepared meeting packages, ensuring all background material was available and sent out with time to prepare
Processed all insurance claims for patients on medical leave
Breast Cancer Society of CanadaAdministrative Support
Nov. 2013 - Sep. 2017Tom Baker Cancer Centre
Alberta Health ServicesSecretary I
Aug. 2011 - Nov. 2013Calgary, Alberta, Canada Handled high stress, complex phone calls critical to patient safety
Compose memos, letters, etc., proof read and distribute both internally and externally Excellent communication both verbally and electronically to build positive relationships with all stakeholders
Exceptional telephone etiquette, ability to collaborate and manage changing priorities and tasks Assesses roles, workflows, systems and procedures to identify gaps or deficiencies in work processes, services, technologies, operational effectiveness, etc. Supported AIM projects and executed more than one project to eliminate waste within the clinic
Alberta Health ServicesClerk IV
Mar. 2009 - Aug. 2011Southport Atrium, Calgary, Alberta Excellent communication both verbally and electronically to build positive relationships with all stakeholders
Exceptional telephone etiquette, ability to collaborate and manage changing priorities and tasks Handled high stress, complex phone calls critical to patient safety
Involved in PACs uploaded onto Netcare
Involved in the launch of Millennium Scheduler
Scheduled appointments, connected with physician offices and patients to communicate test information, preparation requirements and appointment times.
Aura Day SpaReceptionist
Jan. 2008 - Jan. 2009
No Limitz Clothing StoreSales Clerk
Jan. 2007 - Jan. 2008
Intch is a Professional Networking App for the Future of WorkSee more people like Bailey on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1793634 people
15
Consultant @ Deloitte
19
Administrative Assistant/Data Entry
18
Registered Practical Nurse @ Bluewater Health
305938 people
15
Consultant @ Deloitte
19
Administrative Assistant/Data Entry
15
English Teacher