Hewlett-PackardFirewall Implementation Engineer
Aug. 2009 - Oct. 2011Slovak Republic• Managing and implementing complex NW changes as part of a project implementation (LAN, WAN and Security) • Performing various NW migrations or new device implementations (SW, Routers, LoadBalancers, Firewalls, VPN devices, ...) • From a technical perspective working with TCP/IP, Security, LAN, WAN - devices and technologies: VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN, VPN, SSL, HSRP, Cisco, HP ProCurve, Nokia, Checkpoint firewall, Alcatel, 3Com, Blade, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, F5 Big IP, CISCO LB, ACE, CSS, Foundry, Zeus, CSM, WAN accelerators, IDS/IPS, …) • Understanding, synthesis and clarifying customer need • Working according to the procedures and best practices of HP MSDD EMEA Networks. • Set up all processes and documentation required to support a new customer • Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date • Performing investigation on new technology, helping inbound project managers and other support team to introduce new technology, capacity planning & performance management • Acting as point of contact for customers and Delivery Leads for complex technical issues. • Analyzes and solving complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure