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Work Background
Wilmette District 39Manager of Technology Services
Jul. 2019Wilmette, IL
Prospect Heights School District 23Network Manager
Jul. 2016 - Jul. 2019Direct the day day-to-day operations and maintenance of the Districts' networking technology, user accounts, LAN/WAN infrastructure, firewall, content filter, security systems, wireless network, servers and communication systems. Ensure that network services and servers are monitored 24/7 Collaborate with District and external teams on the implementation, testing, deployment and integration of network systems and services. Design and maintain various data networks including those based on internal and cloud-based infrastructure Conducting the installation of operating system software, patches, upgrades and server builds. Analyzing, troubleshooting and resolving system hardware, software and networking issues. Mobile Device Management Ensure that hardware and software, district-wide and specialized, are up-to-date and prepared for deployment and use. Coordinate schedules for software deployment, updating and retiring. Provides training and support to team memebers regarding device management and policies. Collaborate with the Teaching Learning and Technology Coordinator to plan, communicate, and implement long-term strategy regarding the management and maintenance of devices and equipment. Mentor and mobilize technology staff in the areas of network, server, and device management. Manage Projects by setting project scope, protocol and policies for computer, software, network and internet use and security.
CleoSupport Engineer
Jul. 2015 - Jun. 2016Cleo helps securely connect and reliably exchange important information within your enterprise and beyond - including file sharing and file transfer between you and your customers, suppliers and partners. With Cleo, it's easy! MOVE data including BIg data and small. VIEW what's going on inside your business and within transactions and message traffic between suppliers and customers. Confidently ACT on the early intelligence you gain to make data-driven decisions faster than your competition. Contact Cleo today and get the power of Move View Act Integration for your team.
CrossCom NationalTechnical Service Representative Level 2
Jan. 2014 - Jul. 2015Provide both software and hardware support for Apple mobile devices. -Creation of training materials
-Creation and updating of troubleshooting/resolution documents for knowledge base
-Configuration and troubleshooting of client side mobile device management software
-MobileIron mobile device management administration
-Troubleshooting and configuration of client side mobile Gmail accounts
-Mobile device application support
-Configuration and troubleshooting for mobile wireless LAN network
-Troubleshooting of cellular network connection issues
-Mac OS 6.0 to 7.1 troubleshooting and configuration
-Administration of proper security profiles for mobile devices
-Coach and walk callers through usage issues with hardware and software
Advanced Technology ServicesHelp Desk Representative
Sep. 2013 - Jan. 2014-Remote assistance for Caterpillar employees
-Troubleshooting and resolving issues through remote sessions.
-Working with customers on Citrix environment issues
-Active directory user account maintenance
-Network drive maintenance and troubleshooting
-Troubleshooting LAN connection issues
-IBM Lotus Notes Client configuration
-IBM Lotus Notes Client Troubleshooting
-Ticket prioritization and handling urgent priority 1 tickets
-Troubleshooting virtual machine issues
-Working with multiple operating systems Windows 7, Windows XP, Windows Server, Linux, Mac OS
-Troubleshooting Java based applications
-Maintained extremely high resolution rate
-Troubleshooting of Cisco AnyConnect VPN software
-Remote configuration of network printers
-Creation and updating of knowledge base documentation
-Microsoft Office configuration and maintenance
-Provided extremely detailed and thorough problem description and resolution steps
-Troubleshooting Internet Explorer 8-11
-Coached and walked callers through usage issues with hardware and software
Advanced Technology ServicesProduction Coordinator - I
Jan. 2013 - Sep. 2013-Worked as help desk support
-Assisted with troubleshooting and resolving technical issues through remote sessions.
-Worked on multiple different platforms; which included Windows XP, Windows 7, Windows Server, Linux and Mac OS.
-Level 1 responsibilities which included creation and assigning tickets to proper support groups through the Remedy ticketing system.
-Assisted customers in procuring hardware and software through ticketing system.
-Coached and walked callers through usage issues with hardware and software
-Active directory and LDAP user account management.
CrossCom NationalLogistics Coordinator
Sep. 2010 - Jan. 2013I was in charge of managing hundreds of shipments a day, while planning alternate routes and planning for any shipment exceptions.
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