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Work Background
Graybird Innovations, LLCManaging Member-Owner
Mar. 2020Williamsburg, Virginia, United States
Travel + Leisure Co.Sales Training Manager
Apr. 2018 - Apr. 2021Drove business success by maintaining and applying current knowledge of sales, promotions and policies , piloting new technology, and inspired excitement around new company initiatives. Eliminated process gaps by implementing new methods of standardized training and metrics reporting. Identified and proactively solved internal problems related to employee turnover by revamping training approaches. Mentored new hires, resulting in stronger staff development and increased productivity. Developed and recorded videos for use in later courses or by remote learners. Quickly adapted training plans for new hire needs, keeping timelines, budgets and desires in mind. Created a Trainer On Boarding Manual for other trainers in the region to quickly adopt and embrace the Play to Win format while highlighting additional areas of responsibility. Active participant in the In House Play to Win creation and piloting.
Wyndham DestinationsDirector of Sales Marketing
Apr. 2014 - Apr. 2018I established ambitious sales targets, managed sales strategies and developed sales, marketing, and administrative plans to capitalize on every revenue opportunity. I formulated and presented innovative strategies to team members, executives and sales managers to build foundation for successful sales and marketing plans. Additionally in this role, I directed work of efficient administrative team maintaining accurate sales, reporting, Quality Assurance processes, and order documentation. With an emphasis on exceeding sales goals, I created innovative ways to inspire staff and promote targeted value building selling. This leadership drove NOI performance in excess of 105% annually.
Wyndham DestinationsSales Manager
Aug. 2008 - Apr. 2014Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies. Applied established sales techniques and persuasive communication skills to meet personal sales objectives. Maintained extensive knowledge of company products and services. Upheld company policies and implemented standards fairly. Trained and coached team of 10 sales professionals focused on servicing owners and new owner guests. Planned and led monthly training sessions to promote sales team professional development and sales goal reinforcement. Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership. Tracked sales data to assess trends and make proactive strategy changes.
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