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Work Background
State of North DakotaMedicaid Management Information System Specialist
May. 2024North Dakota, United States- Leverage expertise in Medicaid systems to lead innovation, compliance, and operational efficiency within North Dakota’s Medicaid Management Information System (MMIS) - Collaborate on cross-functional system enhancement initiatives that strengthen Medicaid service delivery and regulatory alignment - Bridge internal teams and external stakeholders to implement federal and state updates, optimizing workflows and data integrity - Support change management and training efforts rooted in stakeholder value and inclusive system reform to drive real-world outcomes - Utilize Azure DevOps to manage backlog items, track project progress, and coordinate iterative system improvements - Employ Microsoft 365 tools—including SharePoint, Teams, and Excel—for documentation control, collaborative planning, and training delivery - Serve as Medical Services Division representative on the Project Governance Intake Review Committee, providing Medicaid-specific insight and strategic oversight for statewide initiatives - Ensure project proposals align with technical feasibility, regulatory standards, and mission-driven resource allocation - Lead the SharePoint Migration and Transparent Teams Transition initiative, driving adoption, integration, and user-friendly configuration across the division - Guide stakeholder engagement, phased rollout, and staff training to foster inclusive, collaborative technology practices - Champion innovation and transparency in digital transformation, aligning tools with long-term operational goals and accessibility standards
State of North DakotaResidential Administrator
Feb. 2023 - May. 2024- Oversaw daily operations of a regional crisis stabilization and detox unit supporting individuals experiencing acute mental health and substance use episodes - Provided hands-on leadership in staffing, budgeting, and cross-agency coordination to ensure safe, client-centered transitions and continuity of care - Supported quality assurance and safety protocols to maintain high standards in a fast-paced, high-risk service environment - Initiated a regional workforce development solution to address shortages in Medication and Nurse Aide training - Partnered with the Nursing Director and neighboring regions to design and launch a rotating training program aligned with Minot State University’s curriculum - Built and mentored teams focused on consistency, trauma-informed care, and professional growth across crisis care settings - Utilized Avatar electronic health record system to support documentation accuracy, billing integrity, and regulatory compliance - Fostered Microsoft Teams collaboration to ensure real-time updates, alignment of documentation, and shared policy development across agencies - Promoted a culture of accessibility, communication, and accountability through structured training and team-building initiatives
Community Options (ND)Director of Residential Services
Aug. 2021 - Feb. 2023- Directed four core service programs—Residential Habilitation, Day Habilitation, Family Support, and Independent Habilitation—serving the Dickinson Area Region - Supervised 4 staff directly and 23 Direct Support Professionals indirectly, cultivating a high-performing, empathetic workforce - Served as Representative Payee for clients, managing fiduciary responsibilities with integrity and precision - Managed facility and payroll budgets, optimizing overtime usage and staffing models for operational efficiency - Utilized Paycom for staff scheduling and payroll reconciliation, ensuring accurate timekeeping and resource allocation - Reconciled Medicaid billing through Therap, maintaining compliance and accuracy across service documentation - Collaborated with external partners, guardians, and families to develop individualized Life Plans aligned with client goals and regulatory standards - Led with a hands-on, client-centered approach to ensure services were responsive, inclusive, and rooted in dignity
Community Action PartnershipSupport Services for Veterans Families
Apr. 2019 - Aug. 2021- Provided housing stability, employment support, and community resource navigation to homeless Veterans through the SSVF program, maintaining a personalized caseload of 6–9 Veterans annually - Served in a dual role as Data Quality Specialist, remotely supporting Case Managers across 7 regions to ensure accuracy and compliance within the Homeless Management Information System (HMIS) - Audited case notes and expenditures for alignment with VA program standards, promoting service accountability and continuous improvement - Oversaw regional budgets and expenditures, balancing fiscal stewardship with client-centered service delivery - Continued dedicated support for vulnerable Veteran populations throughout COVID-19, adapting outreach and stabilization services to meet evolving needs - Championed data integrity and remote collaboration to strengthen regional program outcomes and federal compliance
Dickinson Public School DistrictSpecial Education Paraprofessional
May. 2017 - Apr. 2019- Delivered individualized and small-group instruction in reading and math under Title I, reinforcing foundational literacy and numeracy for academically at-risk students - Supported IEP implementation by assisting students with special needs across diverse learning styles, emotional regulation strategies, and behavioral supports - Collaborated closely with teachers, specialists, and families to ensure instructional consistency and student progress monitoring - Provided classroom accommodations and modifications, promoting accessibility and inclusion in both general and special education settings - Utilized progress tracking tools and observation data to inform instructional adjustments and student goals - Fostered a positive, supportive learning environment, encouraging student engagement, confidence, and social-emotional growth - Assisted in assessment preparation and administration, helping students navigate academic benchmarks and learning evaluations
HIT IncJob Coach
Mar. 2016 - May. 2017- Supported individuals with disabilities in obtaining and maintaining competitive employment, aligning job opportunities with their strengths and preferences - Provided personalized coaching in job readiness, workplace navigation, and self-advocacy, fostering long-term professional success - Collaborated with employers to identify, implement, and monitor accommodations, ensuring ADA compliance and inclusive work environments - Facilitated connections between clients, employers, and support services, building sustainable networks of community-based resources - Promoted client independence and confidence through strengths-based planning, reinforcing workplace skills and goal attainment - Advocated for disability inclusion in employment settings, modeling best practices in accessibility and support
BAKER HUGHES OILFIELD OPERATIONS, INCAccounts Receivable Specialist
Feb. 2010 - Apr. 2014- Managed accounts payable and receivable functions for a dynamic oilfield services region, ensuring timely invoicing, payment processing, and revenue reconciliation - Utilized SAP software to track, organize, and maintain accurate records of all incoming accounts and transactions - Coordinated with external vendors and business partners to collect outstanding revenue, resolve account discrepancies, and foster productive financial relationships - Monitored regional cash flow and financial metrics, supporting budget forecasting and operational decision-making - Maintained strict adherence to internal controls and compliance protocols, safeguarding financial integrity and audit readiness
Rosenbluth InternationalCorporate Travel Agent
Oct. 2000 - May. 2002Dickinson, North Dakota, United States-Cultivated strong vendor relationships with airlines, hotels, and car rental companies to secure optimal travel options for clients. - Managed intricate travel itineraries for high-profile executives, ensuring a seamless travel experience. - Proactively resolved issues by liaising with service providers, enhancing client satisfaction. - Played a key role in training new hires, sharing best practices to elevate service quality.-
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