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Work Background
Safra National BankProject Manager
Feb. 2025Aventura, Florida, United States• Lead end-to-end project management for debit and credit card initiatives, including new product rollouts, system enhancements, regulatory updates (e.g., PCI-DSS, RBI guidelines), and customer experience improvements.
• Successfully managed cross-functional teams to implement new card issuing and maintenance procedures.
• Coordinated with external vendors such as card processors, network schemes (Mastercard), personalization bureaus, and fintech partners to ensure timely and secure project execution (FIS / KYC / JHA) • Improved operational efficiency by streamlining card lifecycle processes (activation, blocking, reissuance).
• Acted as a key liaison between business, IT, risk, and compliance teams to ensure seamless execution of card-related initiatives and adherence to regulatory.
• Supported digital innovation in cards and related features.
InterInsurance Project Manager
Nov. 2023 - Mar. 2024BrazilManaged end-to-end delivery of insurance projects across life, health, and general insurance portfolios, including system upgrades, product launches, regulatory compliance initiatives, and process optimization. • Led cross-functional teams involving underwriting, claims, actuarial, IT, operations, and compliance to execute strategic initiatives within scope, budget, and timeline. • Oversaw the implementation of policy administration systems (PAS), CRM platforms, and digital customer self-service portals, ensuring seamless integration with existing infrastructure. • Coordinated with external vendors and solution providers for system customization, testing (UAT/SIT), and go-live support. • Monitored project risks, dependencies, and change requests, and implemented mitigation plans through structured project governance. • Provided regular updates to senior stakeholders through dashboards, steering committee presentations, and performance reports.
InterInstant Payments Project Manager
Jun. 2021 - Oct. 2023Belo Horizonte, Minas Gerais, Brasil- Led the end-to-end delivery of instant payments projects, including real-time payment infrastructure integration and enhancements capabilities. • Collaborated with internal teams (product, IT, UX, compliance, risk, operations) to implement real-time payment solutions that meet regulatory, technical, and business requirements. • Managed technical upgrades to core banking and payment systems to support 24/7/365 instant transaction processing, fraud prevention, and reconciliation. • Defined project plans, budgets, timelines, and KPIs; ensured alignment with strategic objectives and regulatory mandates. • Facilitated user acceptance testing (UAT), change management, and training for operational teams and front-line staff. • Monitored post-launch performance, identified areas for optimization, and led continuous improvement initiatives to enhance transaction speed, accuracy, and customer experience.
Fundação João PinheiroBusiness Intelligence Specialist
Mar. 2015 - Jun. 2021Brazil- Analyzed large datasets to uncover actionable insights that support strategic decision-making across business units, including operations, finance, marketing, and risk management. • Designed and developed interactive dashboards and visualizations using tools like Power BI / Tableau to monitor KPIs, trends, and anomalies. • Extracted, cleaned, and transformed data from multiple sources (e.g., SQL databases, cloud storage, APIs, Excel) to ensure high data quality and consistency. • Created predictive models and performed statistical analyses to drive business initiatives. • Partnered with stakeholders to gather data requirements, translate business questions into analytical problems, and deliver data-driven recommendations. • Monitored data integrity and implemented data governance practices in collaboration with data engineering and compliance teams.
Banco Alfa S.A.Product Manager
Jan. 2010 - Oct. 2013Brazil- Managed the end-to-end product lifecycle for loan products including personal loans for employees of the government, army and private companies —covering product design, pricing, launch, and post-launch optimization. • Conducted market research, competitive analysis, and customer feedback studies to develop differentiated loan offerings that align with business strategy and regulatory requirements. • Defined product features, eligibility criteria, and credit policies in collaboration with credit risk, operations, compliance, and legal teams. • Worked closely with IT to develop and enhance loan origination platforms, digital onboarding flows, and self-service capabilities. • Monitored product performance KPIs (e.g., approval rate, disbursal volume, portfolio health, delinquency rate) and implemented enhancements to drive growth and profitability. • Led go-to-market (GTM) planning, including sales enablement, marketing campaigns, and training for frontline staff and channel partners. • Ensured compliance with local lending regulations and proactively managed risk through ongoing product reviews and portfolio analysis.
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