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Work Background
JNM Healthcare & Business SolutionsProject Program Coordinator
Jan. 2024Upper Marlboro, Maryland, United StatesOrganized and facilitated maternal health listening sessions, bringing together healthcare workers and community advocates to discuss key issues and improve service delivery. Monitored key performance indicators (KPIs), analyzed data trends, and prepared comprehensive impact reports to assess and enhance program effectiveness. Coordinated outreach campaigns aimed at raising awareness and improving access to maternal healthcare, ensuring community engagement and support for ongoing initiatives.
DSFederalTraining Coordinator
Jul. 2023Streamlined the Learning Management System (LMS) enrollment process, reducing administrative errors by 30% and accelerating learner onboarding by 25%. Collaborated with Program Managers to successfully launch and track new learning modules, ensuring alignment with program goals. Created and maintained critical training documentation, including SF-182 nominations and payment approvals, to ensure smooth operations and compliance. Provided ongoing support to both instructors and learners, facilitating a seamless and impactful training delivery experience.
MedStar Washington Hospital CenterPATIENT GUEST SERVICE SUPERVISOR
Feb. 2020 - Apr. 2023Washington, United StatesSupervised a team of 18 guest support staff, ensuring smooth, patient-centered operations within a fast-paced healthcare environment. Acted as a liaison between patients, families, and hospital teams to address and resolve concerns with empathy and efficiency. Onboarded, trained, and coached new hires to uphold high service standards, while continuously supporting staff through regular check-ins and development opportunities. Led team meetings and facilitated trainings to reinforce departmental best practices and maintain alignment across roles. Conducted performance evaluations and provided mentorship to support ongoing employee growth and service excellence.
Sunshine On the Go Nursing IncOffice Manager
Jan. 2017 - Feb. 2020Clinton, Maryland, United StatesOversaw day-to-day office administration, scheduling, and overall business operations to ensure efficiency and smooth workflows. Recruited, onboarded, and trained new staff through customized onboarding processes tailored to individual roles, providing ongoing support to set them up for success. Fostered strong communication channels with clients, families, and internal team members to promote collaboration and responsive service. Created reports and presentations aligned with organizational goals, supporting strategic planning and decision-making. Additionally, designed and implemented a comprehensive training program to support associate development and long-term team growth.
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