Oana Botez

Business and training consultant @Eleveo

Data Entry AssociateTyping SpecialistData Entry SpecialistData EntryTranslatorProofreaderCopywritingProject CoordinatorResearch AssistantAssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer ServiceCall Center TrainerCall Center SupervisorOutbound Sales SpecialistAppointment SetterCustomer Support RepresentativeCall CenterCustomer Success ManagerBusiness AnalystEducationConsultingSales & BizDevITMarketing

I am a passionate Customer Service Manager with 9 years of experience leading and motivating teams to deliver world-class customer satisfaction. Currently, I work as a Business and Training Consultant at Eleveo, where I design and deliver tailored training programs, provide customer product demonstrations, and develop content for our Learning Management System. I collaborate closely with product development teams to implement customer-driven enhancements and offer expert consulting to optimize software use for better efficiency and higher adoption. Previously, I managed three teams at Monster Worldwide, overseeing a portfolio worth around $46 million across Southern Europe and the DACH region. I focused on improving key business KPIs such as CSAT, quality, and SLA compliance, while automating processes to enhance business efficiency and customer experience. I also have strong experience in project management, team recruitment and development, and driving cross-functional communication between product, technology, and customer service departments. I am proficient in Romanian, English, and French, with intermediate skills in Italian. My technical skills include advanced Excel, workforce management systems, business intelligence tools like Power BI and Looker, and team collaboration platforms such as Jira and Confluence. I hold a Bachelor's degree in Economics and have completed various certifications in project management, advanced Excel, and HR recruitment. Outside of work, I enjoy traveling, sports, literature, and learning languages.