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Work Background
Customer Success Manager - Partnerships
Strive Compounding PharmacyCustomer Success Manager - Partnerships
Aug. 2024 - Jul. 2025United StatesAt Strive, I served as a key liaison between enterprise clients and internal healthcare operations in a fast-paced, high-volume pharmacy setting. The role required both empathy and precision as I supported national telehealth partnerships through large-scale onboarding, strategic coordination, and collaborative account leadership. I leaned on data-informed strategies to help partners grow with clarity - enhancing operational efficiency and expanding pharmacy service lines with confidence. I continue to STRIVE for the personalized side of healthcare. ⭐️ Highlights ⭐️ • Designed and launched a scalable onboarding program for the Telehealth Customer Success Manager role, streamlining training and setting clear benchmarks for new hire success. • Maintained continuity and strong client performance while independently managing 30+ partnerships, generating over $3.5M in gross profit and fueling sustained account growth. • Partnered cross-functionally with Procurement, Operations, and Sales to safeguard patient access during periods of GLP supply uncertainty, in turn - minimizing service disruption through proactive planning. • Translated provider trends into strategic insights that drove deeper engagement, expanded utilization of services, and positioned Strive as a trusted partner in compounded medication delivery.
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Castle Biosciences, Inc.Client Services Specialist
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WalmartLead Pharmacy Technician
May. 2017 - Nov. 2022United States
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