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Work Background
Universidad Privada BolivianaProfessor - Performance Evaluation with Artificial Intelligence
Apr. 2025 - Jun. 2025Cochabamba, Bolivia
GOJASenior Analyst, People & Culture
May. 2023
GOJAPeople & Culture Analyst
Feb. 2021 - Apr. 2023Cochabamba, Bolivia• Serve as a consulting partner to the business to identify the appropriate strategies to attract each vacancy's best talent. • Support the VP of HR in the creation of a Service Level Agreement (SLA). • Provide guidance and continuous communication to the hiring managers, keeping them up to date on the recruitment status and identifying potential issues or challenges that could delay the estimated time to close the vacancy. • Schedule the interviews between the candidates and the interviewers, and follow up on the outcome. • Ensure that all the steps of the Talent Acquisition Process are fulfilled. • Manage the company's ATS and LinkedIn, ensuring optimization of job postings, proper employer branding management, full candidate review, and response. • Support the VP of HR in designing an Internship Program, identifying key objectives, target roles, and candidates, Program duration. • Build a continuous pipeline of potential candidates by networking, social media presence, and building relationships with educational institutions, among others. • Identify metrics and analytics that will help anticipate the best recruitment channel and method for each vacancy based on data. • Stay up to date with current market trends in job terminology, target the talent, changes in the candidate pool offering in the market, etc. • Manage the relationship with the staffing agencies. • Process Payroll ensuring that all adjustments are accurately captured and processed for a timely payout. • Work in tandem with other areas in the processing of special payments, such as bonuses and pay increases. • Ensure all documentation/records are saved for audit purposes and future consultation. • Support the VP of HR in efforts such as presentations in English, policy creation, etc.
GOJACustomer Service Specialist
Dec. 2019 - Feb. 2021Cochabamba, Bolivia• Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Meet personal/customer service team targets. • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers. • Communicate with outside vendors and internal departments to assist customers. • Make sure customers are satisfied by providing a thorough follow-up. • Input information accurately into the database promptly.
AtenervaMarketing Assistant Intern
Apr. 2019 - Jun. 2019Las Palmas De Gran Canaria, Canary Islands, SpainProject: Social Media Strategy for Toyota Canarias Social Media Content for ATENERVA
Banco Bisa S.A.Back Office Supervisor
Dec. 2017 - Jan. 2018
Banco Bisa S.A.Customer Service Supervisor
Aug. 2017 - Dec. 2017
Banco Bisa S.A.Customer Services Agent
Jun. 2015 - Aug. 2017
Banco Bisa S.A.Cashier
Sep. 2013 - Jun. 2015
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