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Work Background
FrontOffice Senior Supervisor
Kerten HospitalityFrontOffice Senior Supervisor
Jan. 2024 - Nov. 2024AlUla, Medina, Saudi ArabiaDar Tantora by The House Hotel | AlUla, Saudi Arabia
Head of Reception
MJS HoldingHead of Reception
Feb. 2023 - Feb. 2024Riad, Arabia SaudíA.O.K. Kitchen | Riyadh, Saudi Arabia
Hostess
MJS HoldingHostess
Feb. 2022 - Jan. 2023Riad, Arabia SaudíIl Baretto Restaurant | Riyadh, Saudi Arabia
Front Office Agent
Alvarez Arguelles HotelesFront Office Agent
Dec. 2020 - Mar. 2021Mar del Plata, Provincia de Buenos Aires, ArgentinaCosta Galana Hotel | Mar del Plata, Argentina As summer reinforcement, three months of training at the 5-star luxury hotel, an icon of Mar del Plata city. Opera PMS software management. Exchange opportunity with a high degree of commitment and attention to detail, attending both exceptional service and coordination, according to the highest standards of service.
Assistant Front Office Manager
Alvarez Arguelles HotelesAssistant Front Office Manager
Mar. 2018 - Jan. 2022Buenos Aires, ArgentinaGrand Brizo Buenos Aires Hotel | Capital Federal, Buenos Aires, Argentina Part of the opening group which successfully developed all the front desk procedures. Leader of a 13 persons team, encouraging employee permanence, performance and sense of belonging to the company. Supervision of tasks and staff training, in constant attention and development of new strategies over new needs. Databases and sensitive information managing. Excellence in customer service and complaint handling. Increased 58,65% the revenue between 2018 – 2019, with a sustained score of 9,3 in customer satisfaction.
Front Office Agent
Alvarez Arguelles HotelesFront Office Agent
Aug. 2016 - Apr. 2018Buenos Aires, ArgentinaFLAAT Apartamentos | Buenos Aires, Argentina High client contact position, ensuring daily operation and well-being of our guests. With great responsibility over accounting and administrative general tasks. Responsible for inventory and supplier service. In charge of housekeeping and maintenance services, managing the schedule of both areas and supervising its tasks according to the company’s standards.
Waitress
BOLDT 80 AÑOSWaitress
Jan. 2014 - Mar. 2017ArgentinaCasino Central - Casino del Mar | Mar del Plata, Argentina On summer seasons, experience of customer service in a highly concurred atmosphere. In gaming salon as well as in restaurant, in charge of ensuring diners’ satisfaction by attending to their requests and guaranteeing the proper time and protocols in each situation. Cash handling and knowledge in coffee and cocktails making.
Servicio de atención al cliente
codere ArgentinaServicio de atención al cliente
Dec. 2011 - Jul. 2012ArgentinaIntermar Bingos S.A., Bingo Peatonal | Mar del Plata

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