Jochen Englický

Senior Operations Coordinator

Service Quality ManagerLive ChatTutorEducationData EntryChat SupportCustomer ServiceAdvisorConsulting

With nearly 20 years of experience at a global security company, I have built a proven track record in leadership, operations, and cross-departmental collaboration. I successfully led a team of 120 employees while managing a fleet of 50 vehicles and ensuring smooth operations across multiple customer sites. My responsibilities included handling customer complaints, coordinating with HR, Sales, and IT, and driving the implementation of new systems and processes. I am experienced in budget management, cost control, and income tracking, as well as overseeing recruitment, conducting performance reviews, and making critical staffing decisions. My career demonstrates strong problem-solving skills, operational efficiency, and the ability to align people and processes to achieve organizational goals.

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