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Work Background
IOM - UN MigrationTeam leader Operations Assistant
Dec. 2022Addis Ababa, Ethiopia• Coordinated logistics and documentation for migration projects at IOM - UN Migration in Addis Ababa, Ethiopia.
• Ensured compliance with organizational policies and procedures, supporting operational success.
• Collaborated with internal teams and external stakeholders to ensure smooth execution of migration-related activities.
IOM - UN MigrationOperations Assistant
Sep. 2019 - Nov. 2022Addis Ababa, Ethiopia
Ethiopian AirlinesSenior Customer Service Agent
Dec. 2012 - Aug. 2019Addis Ababa, Ethiopia• Managed customer inquiries, provided timely solutions, and ensured a seamless travel experience for passengers at Ethiopian Airlines.
• Handled reservations, ticketing, and assisted with boarding processes to maintain high levels of customer satisfaction.
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