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Work Background
Lisa Piroddi Virtual AssistantTrilingual Virtual Assistant
Jun. 2025
The Timbuktu CafeManager
Aug. 2023 - Jul. 2025• Oversaw daily café operations with a strong focus on customer satisfaction and team coordination • Managed casual staff scheduling, training, and performance feedback • Maintained consistent communication with both the café owner and the team to ensure smooth operations • Handled supplier relations and placed weekly inventory orders (food, coffee, supplies) • Addressed and resolved customer issues promptly to maintain a loyal clientele • Monitored stock levels and costs to minimise waste and maximise efficiency
M&E Locksmiths Pty LtdOffice Manager
Dec. 2022 - Aug. 2023Melbourne, Victoria, Australia• Organising and dispatching job orders to technicians in Melbourne, Sydney and Brisbane. • Liaising with technicians and clients to ensure excellence in service. • Client management through phone calls and email enquiries. • After service follow up • Identifying and highlighting trends in complaints to the relevant managers, as well as suggesting solutions and improvements. • Data entry and generating reports. • Invoicing
Twenty & Six EspressoManager
Nov. 2021 - Nov. 2022Melbourne, Victoria, Australia• Floor/Kitchen management leading a service • Inventory management • Responsible for rostering the team based on service requirements and staff availability. • Handling all guests and reviews, complaints and feedback, ensuring the cafe works towards improvements. • Servicing guests from start to finish (FOH duties, waitressing, collecting payment)
MajorelContent Reviewer
Jul. 2018 - Jun. 2019Lisbon, Portugal•Monitor social media content to verify alignment with platform policies •Analyse visual and written posts, including photos, videos, and captions •Flag and report content that breaches established guidelines •Examine advertisements to confirm they meet network standards •Maintain brand integrity and check for monetization policy adherence •Utilise internal systems to evaluate content based on approved criteria
UberCustomer Solutions Representative
Dec. 2017 - Jun. 2018Lisbon, Portugal• First point of contact with customers, through inbound and outbound communications, and providing accurate information and solutions in response to their queries. • Resolving client queries/escalations in-line with agreed timeframes • Liaising with other departments within the company, when required. • Exceeded targeted KPI’s
Sitel GroupCustomer Solutions Representative
May. 2017 - Nov. 2017Lisbon, Portugal• Helping travellers and hosts navigate, understand and maximise their experience within the AirBnB platform. • Communicating with clients and providing accurate information and solutions in response to their queries.
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