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Work Background
Bank of PalestineHead of Information Security Section
Sep. 2024Ramallah, West BankHead of Information Security Section, Infrastructure Department, information Technology
Mada Al ArabTechnical Support Supervisor
Dec. 2019 - Jan. 2023Ramallah, West Bank1- Manage Team of 15 – 33 according to the shift. 2- Manage and follow up cases arrive technical support. 3- Troubleshoot internet problem over the phone (ADSL, hosting problems, emails, and leased lines ) 4- Ensure that the Contact Center representatives answer customers with courtesy, efficiency and professionalism. 5- Report to the top level of management.
Mada Al ArabTechnical Support Team Lead
Nov. 2017 - Nov. 2019Ramallah, West BankTeam Leader shift for Technical Support Section
Bank of PalestineNetwork and Security Administrator
Sep. 2016 - Aug. 2024RamallahNetwork and Security
Palestine Commercial BankSenior Network Administrator
Mar. 2015 - Sep. 2016Ramallah1- Manage Infrastructure Network Planning 2- Following Microsoft ( Exchange and AD ) 3- Security & Firewalls ( ASA Firewall, McAfee UTM Firewall ) 4- Preparing ATM Environment, PC's & Printers.
Mada Al ArabTechnical Support Representative
Jan. 2013 - Oct. 2017RamallahTechnical Support Representative, Call Center
Palestine Investment BankAssistant Head of Section
May. 2011 - Feb. 2015Ramallah1- Employee at Information Technology Department / Infrastructure Section. 2- Virtual Desktop Infrastructure VDI Project: a- VMWARE Product b- Implement the VDI Project with JBS Team c- Configure and deployment the Requirement d- Push and Deploy the Project within 1 Month Only for 150 User 3- Monitor Head Office & Branches Connectivity 4- Helpdesk Team Leader. 5- Active Directory & Exchange Administration 6- Printer Setup and Configuration ( Local, Network, Share )
DIWI Germany GmbHDocument Controller
Mar. 2011 - May. 2011RamallahManagement
Reach Contact CenterTechnical Support Representative
Nov. 2010 - Oct. 2012RamallahTroubleshoot internet problem by phone (ADSL, hosting problems and emails )
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