Wasif Khan

Product Manager @AIBASOFT INC

Web DeveloperBI AnalystTech SupportProject ManagerProduct ManagerDevOpsBackend DeveloperIT

Professional Summary Results-driven Technical Product Manager with over 10 years of experience in leading cross-functional teams and driving product vision, strategy, and roadmap. I specialize in agile methodologies and have a proven ability to deliver innovative solutions aligned with business goals. I'm an expert in product management, IT project leadership, and technical proficiency, with a strong background in developing new product strategies based on market research and customer feedback. My experience includes leading teams in product management and development across various platforms like SharePoint, FreshService, and Freshdesk. I also have a strong technical foundation in programming languages such as ASP.NET, C#, Node.js, and Javascript. My proactive management of IT projects has consistently ensured deadlines are met, and I have a track record of improving customer experience and satisfaction. Work History Product Manager | Care Health Insurance Ltd | Aug 2022 - Feb 2025 Managed IT projects and the product lifecycle of IT applications, collaborating closely with business teams and external vendors to ensure on-time delivery. Led the development team for a custom Freshdesk application. Conducted market research and analyzed customer feedback to develop new product strategies and contribute to the company's product roadmap. Optimized customer service processes, which resulted in a significant reduction in escalations and a high first contact resolution rate. Received a Spot Award for the successful launch of the Freshdesk implementation project. Product Manager | Vitne Technologies Pvt Ltd | Dec 2019 - Aug 2022 Led product management and development teams, delivering solutions on SharePoint, FreshService, and Freshdesk. Developed custom applications using ASP.NET, C#, Node.js, and Javascript. Researched and evaluated new tools and technologies, which increased development efficiency. Managed resource allocation across multiple concurrent projects to ensure timely delivery. Associate Product Manager

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