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Work Background
IndusInd BankManager
Aug. 2023 - Feb. 2025Handling of Customer Queries and Escalations as a part of Email channel under the Customer Care Unit Group. Providing Timely Solutions by Liaising with various internal departments.
IndusInd BankDeputy Manager
Jan. 2020 - Oct. 2023Mumbai
Fidelity National Information ServicesTeam Member
Oct. 2013 - Jan. 2020PowaiAmex Disputes Resolution Network
J.P. MorganTeam Member
Aug. 2007 - Aug. 2013PROFILE Team Member in Investment Banking Back Office Operations Team with JP Morgan. Been a part of the Trade Affirmations team for performing tasks such as Economic Affirmations, Incoming Document Classification, Matching, Chasing and DTCC Confirmation. Experience as Phone Banking Officer with ICICI Bank. Email Assistance provided to Clients in resolving their Queries. KEY ACHIEVEMENTS • Reduction of manual intervention on FX Classifications with the help of a Classification Macro resulting in a Head Count reduction of 0.5 FTE. • Fair Knowledge of Swift Platform for Rates and FX Options under MT340 & MT360 (Rates) and MT306 for FX Options. • Awarded DCO Global Star in Jan 2013 as per nominations received from Delaware and Bournemouth office of JP Morgan. • Also awarded the Extra Miler Award in June 2011 and September 2012. • Assisted the team in winning the Team of the Quarter award twice. Once in Q4 of 2008 and another in Q2 of 2010. • Also received an award for Excellent Email during tenure in ICICI Bank.
ICICI BankSenior Officer
Feb. 2006 - Aug. 2007Job Profile Consisted of Assisting Customers with Opening and Maintaining Savings, Current and Term Deposit Accounts in the UK. Also Assisted Customers with Handling Funds Transfer within the UK and Remittance to India from the Current Account in the UK. Resolution provided to Customers Queries through Email within a Turn Around Time of 1 Business Day Worked on Systems Like Finacle, FCRM and Talisma
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