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Work Background
LanguageLine SolutionsMedical Interpreter
Feb. 2023 - Aug. 2024Costa Rica
Akiros TherapyOwner, Therapist
Nov. 2022Grecia, Alajuela, Costa RicaI combine chiropractic and osteopathic therapy to treat discomforts in the musculoskeletal body.
Productos TMPGeneral Manager
Oct. 2022Grecia, Alajuela, Costa Rica
LonzaHR Coordinators Team Leader
Apr. 2022 - Nov. 2022Costa RicaPartner with other areas to enable recruiters and sourcers to maximize the engagement with candidates and hiring managers. Own of the process & transactional tasks to maintain clean processing of all requisitions from req. opening to on-boarding, supporting the lead to hire activities for all profiles. ● Process expert around the internal and external hiring process.
● Drive compliance through great attention to detail while adhering to and educating people on regional Legal & Compliance rules.
● Talent Data & Reporting knowledge business intelligence. ● Master Workday and Power BI systems.
● Identify optimization opportunities in current processes to drive initiatives to increase efficiency, quality & compliance
Intel CorporationTalent Acquisition Coordinator
Dec. 2019 - Mar. 2022Heredia, Costa RicaI worked closely with the Recruiters and Sourcers to enable a more active engagement with candidates and hiring managers in support of Intel´s fast-paced organizations. Responsible of the efficient process execution and transaction support for other stakeholders in compliance with the Global Talent Acquisition guidelines. This role is critical for maintaining the data integrity of the Applicant Tracking System (ATS) and the main hub of the daily operations of the end-to-end staffing process, from a requisition posting to a new employee's first day of work. Responsibilities will include but not be limited to: •Ensure timely data management.
•Communicate requisitions and/or hiring process status.
•Audit and manage requisition records, from job postings to workflow steps
•Support pre and post-offer processes and/or changes.
•Offer development and delivery support.
•Candidate disposition in the Applicant Tracking System (ATS).
•Responsible for co-leading Talent Coordinators forums.
•Collaborate on new Talent Coordinator training and ramping process to Intel. Systems used: WorkDay, Service Now, Power BI.
AmazonAccount Manager, Marketplace Professional Services
Jun. 2018 - Jun. 2019SJO, Costa RicaRoles & Responsibilities: - Analyze issues affecting Seller business performance and provide their feedback as an input into product development and process improvement.
- Dive deep in territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
- Define areas of opportunity and goals (Input/Output) within a set portfolio of accounts.
- Identify key business opportunities for the market segment and manage toward a growth plan.
- Implement account management best practices and operational procedures into the business development framework.
- Guidance in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
- Partner with Category, Merchant, Technology, and Management teams to align programs and initiatives to drive growth in existing seller base
AmazonERC Team Manager, Client Services at Amazon
May. 2017 - Jun. 2018Costa Rica
Hewlett Packard EnterpriseWW Content Program Owner
Nov. 2015 - Apr. 2017HPE Costa Rica• Create and manage content users stories, align with IT and Regions on incoming enhancements requirements and defect fixes. • Coordinate prioritization with Partner Ready Portal Management based on business values, work with developers to clearly outline acceptance criteria, provide business values, test, approve and implement. • Identify potential performance issues, gaps, improvement opportuities and/or problems with content and regional customization, work alongside UX team to align incoming enhancement requests to current functionality,
HPAmericas Operational Process Mngmt Analyst
Nov. 2014 - Oct. 2015HP Coista Rica• Americas e-communication Lead for the Sales Support Operations department. • Support the Americas with special publications in the partner portal and communication projects.
• First line contact for Latin America e-communications improvement initiatives and escalations.
• Business intelligence and planning based on user satisfaction and process metrics.
• Team contact for internal process effectiveness projects and “You Matter” initiatives.
HPLatin America & Caribe Operational Process Mngmt Analyst
Mar. 2011 - Oct. 2014HP• Latin America business contact for special publications in the partner portal and Partner Portal projects.
• Internal contact for Latin America portal improvement initiatives and escalations.
• Participate, manage and assist in user satisfaction and internal process effectiveness projects, as well as assisting implementations coming from World Wide Partner Portal admin.
• Domain Intranet maintenance and support.
• e-Communications and Partner Portal Business Intelligence and analysis.
IBMProjects and Benefits Team Coordinator
Jan. 2008 - Jul. 2010IBM• Manage resources, workload and timing for several projects, acquisitions, divestitures, new locations set up and special separations for the P&G account. Some times managing several projects simultaneously.
• Coordinate Annual Enrollment project from the benefits & compensation stand point for US P&G. • Coordinate the configuration and accurate integration of the benefits section with other business areas like payroll, IT, Front Office and Data Management.
• Coordinate the creation and delivery of the call center’s agents training responding to the changes and new company programs launched; including the creation of supporting documentation and on-the-phone quick reference documents.
• Engaged with the Benefits & Compensation department in the deployment of an internal performance and efficiency tracking system (TVC) using Lean approach.
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