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Work Background
Francis BeautyDirector of Operations & Business Partner
Jan. 2022Salmiya, Hawalli, KuwaitI oversee strategic planning, supplier relationships, and daily operations to ensure the salon remains a leader in the beauty industry, delivering exceptional client experiences. Designed and implemented company policies to improve operations. Enhanced personalized services by introducing innovative ideas aligned with client needs. Managed payroll and financial planning for a high-performing team. Initiated system improvements, boosting efficiency and productivity. Successfully managed construction projects, delivering on time and within budget. Played a pivotal role in building the Francis Beauty Salon brand. Core Expertise: Strategic Planning and Trend Research Supplier Management and Relationship Building Marketing Campaigns and Client Retention Strategies Financial Oversight and Payroll Management Recruitment, Training, and Team Development Project Management and Operational Excellence
Alshaya Group (Starbucks)Supply Chain
Dec. 2020 - May. 2023KuwaitAchievements: * Managed over a 100 SKUs, across 10 countries. Sourcing both locally in each country and internationally. * Turned the worst performing markets into the best, in terms of stock availability. * Improved relations with several suppliers. * Develop and implement Standard Operating Procedures (SOPs) to streamline processes and ensure consistency. Which were used for training new staff and upskilled existing staff. * Improved and created several files that improved forecasting and ordering, and monitoring availability. * Assisted in creating and presenting business updates. Demand Planning and Forecasting: * Utilise data analysis and industry trends to create accurate and timely forecasts for product consumption and order requirements. * Develop and maintain forecasting models using tools such as Excel or specialised software. * Monitor and adjust forecasts based on market changes and internal developments. Inventory Management: * Implement strategies to optimise inventory levels, balancing cost efficiency with service levels. * Develop stock management procedures to ensure product availability and minimise stockouts. * Analyse inventory data and reports to identify areas for improvement. Vendor Management: * Build and maintain positive relationships with key vendors and suppliers. * Negotiate contracts and terms that ensure consistent quality, competitive pricing, and timely delivery. * Collaborate with vendors to optimise lead times and delivery schedules. Process Improvement: * Identify opportunities to improve supply chain efficiency and effectiveness. * Develop and implement Standard Operating Procedures (SOPs) to streamline processes and ensure consistency. * Analyse data and reports to identify operational roadblocks and implement corrective actions. Teamwork and Training: * Collaborate effectively with internal stakeholders across various departments. * Train and mentor new team members to ensure their smooth integration and success.
freelanceFreelance Business Strategist & Collaborative Operations Leader
Jan. 2020KuwaitAchievements: Global supplier and manufacturer sourcing for resale and private label. Generated ideas for salon app enhancements. Managed multiple Instagram pages. Established and updated company policies. Oversaw monthly income exceeding 30,000KD. Spearheaded system enhancements. Strategic Sourcing & Supply Chain: Cultivated relationships with global suppliers, ensuring timely, cost-effective product delivery. Led strategic supply chain planning for retail and salon clients. Navigated international trade regulations for seamless customs clearance. Retail Operations & Management: Provided Project management for store construction and launch. Managed salon operations, including finance, HR, and project management. Implemented operational processes. Digital Marketing & Client Relations: Directed social media and photography strategies to elevate brand visibility. Oversaw website design and enhancement projects. Fostered strong client relationships, exceeding expectations. Financial Management & HR: Managed account, bookkeeping, and payroll operations. Maintained financial records and ensured compliance. Oversaw HR functions, including onboarding and benefits administration. Project Management & Training: Managed construction projects and collaborated with contractors. Identified team training needs and conducted sessions for skill enhancement. Developed and implemented company policies for a structured work environment.
Murungu PhotographyFreelance Photographer
Jan. 2020I capture the captivating beauty of nature and the essence of human connection through the lens of my camera. As a freelance photographer, I'm constantly exploring the world around me, seeking breathtaking landscapes and heartfelt moments to share. I strive to create images that evoke emotion and tell a story. I'm passionate about using my skills to connect people with nature and with each other, and I'm always eager to collaborate on new and inspiring projects. Insta @murungu_photography PicFair https://murunguphotography.picfair.com/
Infinigate UKVendor Sales Specialist
Oct. 2014 - Dec. 2018London, England, United KingdomSales & Account Management: * Develop and maintain strong relationships with new and existing clients to understand their specific needs and challenges. * Identify and present relevant IT solutions, including Wi-Fi and IT security products, tailored to client requirements. * Negotiate and close sales deals, exceeding sales targets and achieving revenue quotas. * Provide excellent customer service and build long-term client relationships. Product & Inventory Management: * Maintain a comprehensive understanding of product features, benefits, and pricing. * Manage inventory levels efficiently, ensuring product availability and minimising stockouts. * Analyse sales data and trends to inform product stocking decisions and forecasting requirements. Project Management & Training: * Participate in project planning and execution, ensuring successful implementation of technology solutions for clients. * Conduct training sessions for clients on product usage and best practices. * Collaborate effectively with internal teams (technical support, logistics) to ensure seamless client experience. Communication & Logistics: * Foster positive and collaborative relationships with colleagues and vendors to achieve team goals. * Communicate effectively with clients both domestically and internationally, demonstrating exceptional interpersonal skills. * Manage logistics and ensure timely delivery of products and services.
Urban RetreatWarehouse Administrator
Jul. 2009 - Sep. 2014London, England, United KingdomOrder Fulfillment: * Process incoming orders accurately and efficiently, ensuring timely picking, packing, and shipping of goods. * Maintain accurate and up-to-date inventory records using warehouse management systems (WMS). * Track order status and communicate effectively with customers regarding order progress and any potential delays. Logistics Management: * Manage all aspects of inbound and outbound logistics, including receiving, storage, and shipping operations. * Oversee warehouse and stock planning, optimising storage strategies to maximize space utilisation and efficiency. * Collaborate with transportation providers to ensure timely and cost-effective deliveries. Warehouse Operations and Safety: * Implement and maintain safety protocols to create a secure and compliant work environment for all employees. * Conduct regular inventory audits and stock checks to ensure accuracy and identify potential discrepancies. * Maintain a clean and organised warehouse environment to facilitate efficient operations. Customer Service: * Utilise strong customer service skills to address customer inquiries and concerns promptly and professionally. * Proactively identify and resolve any order fulfilment issues to ensure client satisfaction. * Contribute to fostering positive relationships with clients
MultiplePrior Experiences
Mar. 2009 - Apr. 2009London, United KingdomVarious Temp Jobs, including Bar Staff, Stock Control, Post Room, Packing And Moving Offices. Served as an Assistant Manager for three months, with 100 staff under purview.
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