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Work Background
MadisonhealthBenefits Administrator
May. 2024Rexburg, Idaho, United States
Cal Ranch, Inc.Human Resources Manager
Apr. 2023 - Jan. 2024Idaho Falls, Idaho, United States
Research and Business Development CenterHR Manager/Recruiter and University Relations
Oct. 2021 - Apr. 2023Rexburg, Idaho, United States• Oversee all Human Resource elements of the RBDC team including organizational structure, fair pay and benefits consistency across the team and compliance with employment laws and regulations. • Establish and execute viable advertising, engagement, recruiting and connections with BYU-Idaho and Ensign College students. • Establish a viable student assessment program that provides RBDC students with direct feedback on how they were viewed by their peers, superiors and clients. Create metrics from this that will help assess RBDCs overall effectiveness. • Survey RBDC alumni to evaluate the benefits of their RBDC experiences. • Establish an annual performance review process for the RBDC’s staff. • Oversee the RBDC Employee Fairness Program that includes updated training on sexual harassment, diversity awareness and avoiding any discriminatory practices. • Be an initial point of contact for any student or RBDC who feels they have been treated unfairly.
Kuubix EnergyRecruiter
Sep. 2020 - Apr. 2021Rexburg, Idaho, United States• Full-cycle recruiting including job posting, pre-employment screening, interviewing, and employee onboarding. • Utilize behavioral interviewing techniques to evaluate and screen candidates against required skill sets. • Interviews, screens, and selects top candidates based on hiring manager needs. • Planning and attending recruiting events. • Develop and update job descriptions and job specifications. • Must be able to use our Recruiting database and Applicant Tracking Systems (ATS). • Onboard new employees to become fully integrated. • Screen candidates resumes and job applications. • Process medical/dental/vision benefits applications and enrollment.
Kuubix EnergyFinancial Coordinator - NTP Team
Sep. 2020 - Apr. 2021Rexburg, Idaho, United States• Manage solar installation projects from start to installation regarding NTP financial aspects. • Submit NTP documents to financial institutions. • Work with Change Order Team as needed to ensure accuracy throughout project. • Work with fellow team members in a coordinated effort to accomplish department goals.
Melaleuca:The Wellness CompanyMarketing Services Customer Service Specialist
Sep. 2020 - Apr. 2021Idaho Falls, Idaho, United States• Receive inbound service requests in an efficient and professional manner to resolve issues on the first call wherever possible. • Send outbound communications to existing customers via phone, email, mail and fax in order to resolve concerns to ensure a continued good relationship with the customer. • Process escalated customer service requests from our most frustrated customers with a great attitude and happy demeanor. • Track and report activities daily through the scorecard statistics reporting system. • Follow through with customer activities to ensure that no customer gets lost in the cracks or forgotten. • Respond to Marketing Executive requests to interpret commission reports. • Work with fellow team members in a coordinated effort to accomplish department goals.
Judicial District VII of Idaho CASA Program, Inc.Case Manager
Jul. 2019 - Sep. 2020Idaho Falls, Idaho, United States• Problem solve, mentor and support approximately 20 CASA volunteers. • Attend magistrate judicial hearings and provide testimony as needed. • Conduct in-service training and coordinate events for volunteers. • Attend in-home visits to private homes and youth group homes in support of CPS cases. • Coordinate information collection from a wide variety of sources such as hospitals and local police dept.
Tmc Contractors IncPayroll Specialist
Mar. 2018 - Sep. 2019Idaho Falls, Idaho, United States• Input and reconcile weekly payroll in fast paced construction company. • Complete and submit bid proposals for public and private construction contract job. • Answer incoming calls and problem solve any customer concerns. • File accounts payable/receivables • Support project managers • Administer safety program in compliance with OSHA and MSHA guidelines
Interim HealthCare Inc.Customer Service Representative
Aug. 2016 - Dec. 2017Carson City, Nevada, United States• Reconciled weekly and monthly billing and payroll. 08/16-12/17 • Answered incoming calls in support of clientele to whom our company provided in-home heath care services. • Provided support to our field staff including scheduling and clientele support information as well as additional training as needed. • Complex problem resolution in a fast-paced work environment and within time critical healthcare support needs. • Monitored and ensured staff compliance with regard to state licensing of in-home healthcare businesses. • Presenting new hire orientation classes for incoming healthcare staff • Provided in-home, non-medical healthcare to elderly and housebound clients as needed.
PhilipsCustomer Service Supervisor - Supervisor 1
Feb. 2007 - Mar. 2013Bend, Oregon, United States• Managed SAP project to improve site service department processing of multiple returns from single customer; includes monitoring progress, establishing timelines, communicating with remote resources/stakeholders, and testing solutions. • Served as a cross departmental resource for resolution of complex problems using a solid understanding of business products, processes, procedures and software systems. • Coordinated with global resources for issue resolution, process refinement, policy alignment and efficiency analysis. • Created and implemented training programs ensuring on-site and remote personnel are updated on new policies and procedures as appropriate. • Performed statistical analysis to determine workflow and SAP system process efficiency. • Analyzed financial data and compiled reports for upper management to utilize in quarterly resource management budgeting. • Supervised 1-2 customer service representatives/administrative assistants including training on all duties and auditing of all tasks. Established and maintained efficiency matrices to improve the customer experience/retention. • Functioned as customer service Subject Matter Expert (SME) to new product launch process. • Processed non-standard billing requests, set up/maintain/screen customer master data to include credit limits and set up/maintain pricing information.
SafewayBookkeeper/Customer Service
Jun. 2005 - Feb. 2007Redmond, Oregon, United States• Interacted with customers and problem-solved complaints in fast-pace retail environment. • Maintained accountability of all cash-in transactions ensuring drawer balance at end of day count out. • Balanced daily closing books for store using internal record keeping system. Manager/Barista Starbucks 06/05-11/06 • Supervise 6-8 employees; ordered supplies, managed inventory, and created weekly schedule. • Evaluated performance and applied disciplinary actions as appropriate. • Interacted with customers and problem-solved complaints in fast-paced environment. • Handled cash in a retail setting which grosses over $1000 per week.
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