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Work Background
Independent ConsultantManagement Consultant
Jun. 2023Greater Chicago Area• Scoped, sold, and implemented ServiceNow applications such as: Integrated Risk Management/Governance, Risk, & Control (IRM/GRC); ITSM; Performance Analytics; Vulnerability Management; Configuration Management; Software Asset Management; Discovery; Virtual Agent; Integration Hub; UI Builder/App Engine.
• Administered clients' ServiceNow instances.
• GRC Lead for major software replacement project with Kaiser Permanente, working with Accenture to review 5 different IRM/Case Management solutions.
• Facilitated focus groups for requirements.
• Presented software providers to stakeholders and account teams.
• Assisted in the selection of new product for Kaiser to move forward with in a new project.
ConsultantSenior Consultant
Jun. 2023Greater Chicago Area• Scoped and implemented ServiceNow, MetricStream, and Riskonnect applications such as: Integrated Risk Management/Governance, Risk, & Control (IRM/GRC), ITSM, VRM, Performance Analytics, Vulnerability Management, HIPAA, ACA, Medicare/Medicaid, Configuration Management
• GRC Lead for major software replacement project for client Kaiser Permanente, working with Accenture to review ServiceNow, MetricStream, and 5 additional IRM/ERM Management solutions.
o Facilitated focus groups for requirements.
o Presented software providers to stakeholders and account teams.
o Assisted in the selection of new product for Kaiser to move forward with in a new project.
o Administered clients' ServiceNow, MetricStream, SAP, and Oracle instances.
SurePoint TechnologiesSenior Sales Engineer
Apr. 2022 - May. 2023Greater Chicago Area• Collaborate with clients and account executives to identify and qualify business opportunities for LMS (Legal Management Software), Coyote Analytics, Salesforce, and ContactEase (CRM)
• Develop technical relationships with customers
• Achieved 105% of quota for the sales year
• Manage product and solution demonstrations, proof-of-concept work, analysis of application needs, and coordination of technical resources
• Guide the end-to-end process for customer proof-of-value (POV) and ensure the achievement of agreed success criteria
• Assist in the implementation using Agile method of Salesforce and ContactEase for client CRM needs.
Independent ConsultantTechnical Engineer/Consultant
Jun. 2020 - Apr. 2022Greater Chicago Area• Scoped, sold, and implemented Salesforce and Natterbox applications.
• Administered multiple clients' Salesforce instances.
• Created sales engineering demonstrations for Materials Management, Lab Management (LIMS), Knowledge Management, Maintenance Management, Additive Manufacturing, and Quality Management software.
• Developed and recorded custom videos for customer presentations.
• Formulated Project Management plans for Microsoft Dynamics, SAP, Oracle PLM and SCM implementation initiatives.
• Created API/EWS for clients utilizing Mulesoft, JavaScript, and Perl.
• Supported clients in upgrading and installing computer hardware.
Riskonnect, Inc.Senior Sales Engineer
Aug. 2018 - May. 2020Chicago, IL• Built custom Proof-Of-Concept (POC) and Proof-Of-Value (POV) test systems using Agile/Scrum methodology for GRC, BCM, Sarbanes Oxley (SOX), PCI, ITIL, COSO, COBIT, NIST, NERC, and IT Compliance..
• Created customized reports using database queries, salesforce, tableau, and DOMO reporting.
• Supporting verticals in the Americas like: CPG, Manufacturing, Financial, Public Sector, Healthcare, and Insurance.
• Understanding the needs of the customer to help integrate with ServiceNow, SAP, and Oracle.
• Helped to implement clients using API’s with LDAP and SAML on: Oracle Cloud, AWS, Azure, Google Cloud, and use of Docker technology. Along with Microsoft Exchange Server 2019, for creating mailboxes/groups/shared mailboxes as our primary use.
• Certified as Salesforce administrator.
Job Summary:
Evaluate client software needs including identifying, designing, coding, and implementation of an integrated software solution using various products for SaaS deployment. Understanding client needs for Cloud or On premise deployment. Consult with clients on the best approach for implementation and assist with system configuration.
MetricStreamSenior Manager - Customer Solutions and Innovation Group
Jan. 2014 - Aug. 2018greater chicago area• Created custom demonstrations based on client requirements for various compliance issues including: GRC (Governance Risk and Compliance), and IT Compliance.
• Helped to integrate with third party solutions like SAP, Oracle PLM, ServiceNow, and Pegasystems.
Job Summary:
Involved in the development of new business, Pre-Sales activities, marketing, and product development for various customer segments including: Financial, Manufacturing, Healthcare, Consumer Products, Life Sciences, and Travel & Leisure. Created custom demonstrations based on client requirements for various compliance issues. Helped define new external marketing strategy.
IBMCúram Solutions Professional / Public Sector
Jan. 2012 - Dec. 2014• Built customer Proof-Of-Concept and Proof-Of-Value test systems.
• Create customized reports using database queries and Crystal Reports and Microsoft Report Builder.
Job Summary:
Evaluated client software needs; identifying, designing, and presenting an integrated software solution using various IBM products. Worked with the team to prepare RFP and RFI responses for both partners and direct prospects. Built customer Proof-Of-Concept and Proof-Of-Value test systems. Created customized reports using database queries, Crystal Reports, and Microsoft Report Builder. Helped negotiate contracts with the sales/legal team and client.
ProtivitiSenior Presales Consultant
Oct. 2007 - Apr. 2011Chicago, Illinois, United States- Achieved over 100% of quota in 2010, generating $500,000 in up sales and $1,500,000 in new sales of software and professional services.
- Developed custom demonstrations based on client requirements for Governance Risk and Compliance (GRC) and Internal Audit (IA) issues.
- Implemented solutions in customer environments, focusing on Oracle Applications
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