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Work Background
EBB POD PRODUCTIONS LLCExecutive Assistant
Jan. 2025Washington, District of Columbia, United States• Provide daily health-related support and personal care to an adult with Parkinson’s Disease, emphasizing safety, wellness, and autonomy.
• Oversee and manage all medical logistics, including 6+ specialist appointments, medication tracking, and care coordination with providers.
• Supervise a rotating team of part-time aides, delegating tasks, onboarding new staff, and ensuring high standards of care.
• Develop structured care plans, schedules, and documentation systems that improved household efficiency and reduced missed tasks by 40%.
• Act as a primary liaison between household, medical professionals, and service vendors, ensuring timely and accurate communication.
• Implement process improvements that enhanced team workflow, supported patient dignity, and fostered a more organized home care environment.
HighRoad Hotel Washington, DCAdminitrative Specialist
Jan. 2025Washington, District of Columbia, United States• Manage front desk operations, including check-in/check-out, reservations, and payment processing using booking software.
• Coordinate with 17+ administrative and operational staff in English and Spanish, ensuring consistent, high-quality service for 80+ international travelers weekly.
• Resolve guest concerns promptly, contributing to high guest satisfaction and increasing positive guest reviews by 25%.
• Maintain accurate records and collaborate with management, improving front desk response times.
Dr. Suruchi Chandra - Integrative Psychiatry ClinicPatient Care Coordinator
Feb. 2024 - Oct. 2024Bethesda, Maryland, United StatesOrchestrated holistic patient support by integrating conventional and complementary therapies, managing patient appointments, and facilitating communication between patients and healthcare providers. • Coordinated comprehensive care plans for a patient-centered mental health approach.
• Managed scheduling and follow-up appointments for 200+ patients, reducing wait times by 20%.
• Acted as a primary point of contact for patient inquiries and communication facilitation.
National Park ServiceOutdoor Recreation Communications Fellow
Sep. 2022 - Sep. 2023Washington, District of Columbia, United StatesLed strategic partnerships with CDC, NRPA, and APA to integrate health considerations into outdoor recreation projects. • Managed webinar communications and coordinated with team members, presenters, and attendees to present relevant information in the outdoor recreation space.
• Created PowerPoint presentations, reminder emails, and one-pager briefings for division-wide webinars on mental health and the outdoors.
UMD School of Public HealthFront Office Assistant
Jan. 2022 - May. 2022Successfully managed phone inquiries and mail distribution, enhancing communication efficiency. • Developed creative solutions for high-volume inquiries, significantly improving service quality. • Strengthened visitor relations through fostering a positive environment.
Community Empowerment NetworkDigital Marketing Intern
May. 2021 - Aug. 2021Developed and managed digital newsletters highlighting community development and outreach intervention strategies in local Haitian schools and villages at Community Empowerment Network. • Collaborated with team members to ensure timely delivery of content.
• Analyzed engagement metrics to optimize newsletter performance.
• Successfully increased newsletter engagement by 20% through targeted content strategies.
University of MarylandUndergraduate Teaching Assistant
Jan. 2021 - Jun. 2021Led engaging discussions on Microbiology topics with 20 students, providing in-depth explanations and fostering a collaborative learning environment. • Guided students on homework and lab assignments, ensuring comprehension and application of key concepts.
• Graded lab homework and research assignments promptly, providing constructive feedback for improvement.
University of MarylandMaryland Mentor Corps
Aug. 2020 - Jul. 2021Mentored 4th graders in PG County Public Schools, reducing the achievement gap through math centers and engaging discussions. • Provided homework help and hands-on math activities twice a week.
• Developed valuable mentoring skills and directly impacted the local community.
Ruffalo Noel LevitzAlumni Engagement Officer
Mar. 2019 - Aug. 2020Spearheaded fundraising efforts as a Student Ambassador at Ruffalo Noel Levitz to advance Maryland's mission. • Managed over 50 calls a day to alumni, parents, and friends
• Raised over $300,000 in annual support for the University
• Communicated with UMD affiliates to update them on campus happenings
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