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Work Background
FocusPoint International, Inc.Director
Jan. 2023United States
FocusPoint International, Inc.Product Support Supervisor
Feb. 2020 - Jan. 2023Plantation, Florida, United StatesSupervise product support for various clients by offering assistance during new client implementations and providing training on our CAP Advantage technology, which enhances our CAP service plan. This technology ensures a reliable plan that allows you to travel with confidence and peace of mind.
Ability Medical SupplyClient services specialist
May. 2017 - Oct. 2019United States, Florida RidgeClient Services Specialist
• Serve as the primary point of contact for clients, building and maintaining strong relationships to ensure client satisfaction
and retention.
• Provide timely and effective support to clients regarding inquiries, issues, and product or service usage, ensuring a high level
of customer service.
• Identify, troubleshoot, and resolve client issues quickly and efficiently, coordinating with other teams as necessary to
provide solutions.
• Guide new clients through the onboarding process, providing training and resources to help them effectively utilize products
or services.
• Conduct regular assessments of client needs and satisfaction levels through surveys, feedback sessions, and direct
communication to identify opportunities for improvement.
• Maintain accurate records of client interactions, inquiries, and resolutions, and prepare regular reports on client feedback
and service performance metrics.
• Work closely with sales, product development, and marketing teams to relay client feedback and insights that can inform
product enhancements and service offerings.
• Ensure that all client services are delivered in accordance with established SLAs and company policies, monitoring
compliance and addressing any discrepancies.
• Develop and implement strategies to promote client retention and loyalty, actively seeking to understand and address any
potential concerns.
• Monitor key performance indicators (KPIs) related to client services, analyzing data to identify trends and areas for
improvement.
• Anticipate potential client issues and proactively implement measures to prevent problems before they arise.
• Participate in ongoing training and professional development to stay informed about industry trends, best practices, and company offerings.
Adam’s BenefitAdministrative Assistant
Jan. 2015 - Mar. 2017United States, Florida Ridge Provided invaluable support to the President, showcasing adaptability,
proficiency in improving clerical procedures, and a knack for meeting
demanding deadlines.
• Executed diverse administrative tasks such as product purchases, resolution of
scheduling issues, office organization, distributor communication, and inventory
management with minimal supervision.
• Acted as a highly effective liaison and key resource person for research
information, facilitating seamless communication and reporting practices
between all impacted departments.
• Take charge of coordinating corporate luncheons and contribute to the creation
of proposal presentations for quarterly meetings, both on and off-site.
• Coordinate the intricate details of special events, handle travel arrangements,
schedule conference calls, and structure corporate agendas and itineraries to
enhance overall productivity and efficiency throughout the day.
• Efficiently manage and scrutinize monthly expense reports, ensuring alignment
with supporting documents and budget code indexes. This proactive approach
led to the identification and rectification of errors submitted by employees,
resulting in improved overall efficiency.
• Collaborate closely with departmental managers to facilitate the weekly posting
of master reports on Salesforce. This streamlined process ensures the accurate
and timely development, editing, and preparation of final copies from draft to distribution
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