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Work Background
CastrolBrazil Direct Sales Channel Director (Board Member)
Jan. 2017 - Dec. 2024São Paulo, São Paulo, Brasil· Elaboration and implementation of business strategy, growth pillars and annual plan; definition of market positioning and commercial policies; mapping of potential targets · Analysis of competitive environment (players, innovation, pricing) and market dynamics (macroeconomic scenario and sectorial trends/demands). · Channel P&L responsibility (contribution margin) aggregate, per segment, client and products · Monitoring of revenues, costs, and margins; actual x budgeted, deviations, root-cause and implementation of action plans towards business realignment. · Relationship with C-level from clients/prospects; understanding of their needs, presentation of product portfolio, technical specifications/performance and feasibility. · Directly responsible to conduct large size negotiations (pricing, volumes, delivery timelines, contract tenure up to deal closing). · Following up set of commercial, financial, operational and customer satisfaction KPIs. · Member of the Executive Committee; interface with peers from other areas to discuss S&OP, introduction new solutions, product portfolio adequacy, alternatives for cost reduction across entire value chain, marketing strategies and incentive plans to clients. · Reporting to the General Manager Brazil; team of 3 Key Accounts. Exibir menos
CastrolKey Account Manager – Automotive Segment
Oct. 2014 - Dec. 2016São Paulo, São Paulo, Brasil· Dedicated performance within Automotive segment (OEMs, auto partes and car dealers). · P&L responsibility of the cluster (aggregate, per client and product) · Acting as both “Farmer” and “Hunter”. · Elaboration of business strategy and annual plan · Mapping of potential new clients and prioritization of efforts. · Reporting to the Head of B2B Sales Brazil.
CastrolCustomer Experience Manager
Jun. 2008 - Sep. 2014São Paulo, São Paulo, Brasil
Sunnyvale Comércio e RepresentaçõesCustomer Service Supervisor
Mar. 2001 - Jul. 2006São Paulo, São Paulo, Brasil· Responsible for providing customer support to company’s clients in national scope in issues related to sales order, delivery status, and general inquiries. · Coordinating a team of 20 professionals of different levels and based on remote locations.
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