Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Mercy Home for Boys & GirlsCare Manager
Apr. 2024Chicago, Illinois, United StatesProviding case management services to former residents and community partners.
Mercy Home for Boys & GirlsDay Coordinator
Mar. 2023 - Jul. 2024Chicago, Illinois, United StatesManaging the daytime operations of a residential program for male youth ages 14-17
Ensuring that the program remains in compliance with DCFS and COA licensures via monthly and annual audits
Serving as a member of the youth treatment team
Purchasing and ordering all supplies needed for the program
Managing the weekly spending allowance
Planning of weekend activities and community service opportunities to support youth growth and experiential learning
EverlaneCustomer Experience Agent
Jun. 2022 - Jan. 2023Chicago, Illinois, United StatesAnswering customer inquiries regarding products, orders, and the company’s mission
Assisting customers with payments and refunds
Investigating the whereabouts of an order during the shipping process
Resolving conflicts between customers and the company
Providing quality customer service to each customer
LaSalle NetworkCustomer Experience Agent
Oct. 2020 - Jun. 2022Chicago, Illinois, United StatesAnswering customer inquiries regarding products, orders, and the company’s mission
Assisting customers with payments and refunds
Investigating the whereabouts of an order during the shipping process
Resolving conflicts between customers and the company
Providing quality customer service to each customer
State of IndianaFamily Case Manager
Jul. 2018 - Feb. 2020Indiana, United StatesAssessing allegations of child abuse and/or neglect in regards to Indiana’s children
Assessing safety and risk as well as any injuries sustained
Testifying in a variety of court hearings concerning the needs of families and children
Preparation of reports including, but not limited to Case Plans, Permanency Reports, and Affidavits to submit to the court system
Monitored treatment plans of contracted service providers to ensure that they were in compliance with the Case Plan
Engaging children and their families to ensure long-term change Counseling parents through the DCS process as they uncover underlying needs and strengths
Facilitating team meetings on a regular basis involving parents, children, service providers, formal and informal supports to promote an environment of support and transparency
Evaluation and re-evaluation of the children and family to ensure appropriate intervention
Kelly ServicesSubstitute Teacher
Jan. 2018 - May. 2018Indiana, United StatesPrepares daily and weekly lesson plans.
Assigns and corrects homework and classroom exercises.
Utilizes a variety of special instructional equipment.
Evaluates performance and progress of students.
Counsels students on academic, personal and/or behavioral problems.
Administers reading and achievement tests to students.
Confers with parents and members of staff on behavior and/or personal problems and school progress of students.
Organizes social activities and field trips on occasion.
Participates in faculty and professional meetings, education conferences and workshops.
Indiana Historical SocietySales Associate
Feb. 2016 - Jul. 2018
CARSON PIRIE SCOTTSales Associate
Sep. 2013 - Jul. 2016Indianapolis, Indiana, United StatesSales of Products & Services to reach and over achieve daily sales goals
Conflict resolution to ensure that there was a positive working and shopping environment at all times
Training & Mentoring Teammates to provide the best service to the customers Weekly Sales Communication to make sure customers were kept up to date on the changing sales Customer Email Collections which assisted in providing weekly sale information
Credit Services that provide customers other options to save money
Customer Bill Resolution which allowed customers to have a sense of security with their credit card account
Organization of Inventory to create a clean and safe working and shopping environment
Intch is a Professional Networking App for the Future of WorkSee more people like JaEisha on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
423286 people
15
Operations and project manager
17
Sr Director, Customer Support
15
Entrepreneur @ Sea Salt Therapy