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Work Background
Self-employedBookkeeper
Sep. 2024Provide tailored bookkeeping services to small businesses, maintaining financial accuracy, supporting clients with compliance and tax preparation, and delivering meticulous financial oversight and clear communication to ensure business owners and CPAs have reliable financial data for decision-making. • Serve as a Certified QuickBooks ProAdvisor, guiding clients on best practices for bookkeeping and software use. • Maintain accurate records by entering and categorizing transactions, reconciling bank/credit accounts, and preparing financial reports. • Partner with CPAs to support compliance, resolve discrepancies, and prepare organized documentation for tax filing. • Communicate with clients to clarify transactions, track expenses, and strengthen overall financial awareness.
Light & WonderSales Operations Coordinator
Nov. 2023 - Aug. 2025Las Vegas, Nevada, United StatesOversaw the complete order-to-delivery process for gaming products and solutions, serving as a liaison across Sales, Supply Chain, Production, and Client Services, ensuring accuracy, timeliness, and seamless client experiences, and maintaining operational efficiency. • Managed full-cycle order processing, scheduling orders daily based on shortage analysis and delivery requirements. • Resolved on-site installation issues, maintained accurate customer configurations, and collaborated with Accounting and Compliance teams to ensure readiness. • Coordinated cross-functional teams to streamline processes and maintain adherence to deadlines.
AristocratSales Operations Coordinator
Dec. 2022 - Nov. 2023Las Vegas, Nevada, United StatesSupported sales personnel and customers by managing orders, contracts, and product configurations with precision and compliance, balancing multiple priorities, and ensuring customer satisfaction and operational accuracy. • Managed contracts through to delivery by coordinating with Production Scheduling, Configuration Operations, and Customer Delivery. • Processed all game configurations, field trials, and conversions, ensuring compliance with regional requirements, and partnered with Legal, Credit, and Compliance, establishing new customer accounts and streamlining order fulfillment.
FirstService Residential NevadaLifestyle Coordinator
Sep. 2022 - Dec. 2022Coordinated resident events, programs, and communications for a master-planned community, strengthening resident engagement and satisfaction and maintaining professionalism and organization while managing multiple events and relationships simultaneously. • Planned and executed diverse events, coordinating setup, flow, and breakdown with volunteers and committees. • Assisted management with community communications, newsletters, and meeting preparation and delivered outstanding customer service by addressing homeowner concerns promptly and coordinating special services
Life ExtensionJunior Workforce Analyst
Dec. 2021 - Sep. 2022Las Vegas, Nevada, United StatesMonitored call center performance, analyzed real-time data, and optimized workforce resources, maintaining service levels and ensuring efficient daily operations through schedule adjustments and process improvements. • Adjusted shifts and resources daily to align with call volume, maintaining productivity and service levels. • Communicated with leadership regarding unusual call conditions and performance trends and supported workforce operations by editing ADP timecards, managing PTO entries, and monitoring schedule compliance.
BellagioWorkforce Management
Sep. 2017 - Nov. 2021Las Vegas, Nevada, United States• Interviewing potential candidates and providing upper management with an unbiased, professional opinion. • Training, supervising and mentoring current and new staff members. • Analyzing workloads and providing alternate solutions on balancing responsibilities to maintain positivity and equality. • Leading weekly and bi-weekly staff meetings to maintain open communication and provide support on areas of opportunity. • Collaborating with management team on implementing and enforcing standardized operational procedures and best practices. • Contacting, placing and returning of employees on Quarantine and Test Overdue Leaves based on running reports and Human Resource notifications. • Supporting management team by responding to email concerns and deescalating challenging situations. • Understanding and enforcing various Bargaining Agreements, company policies and procedures to ensure compliance with business standards and regulations. • Performing employee audits while providing positive reinforcement and coaching sessions as needed. • Provided support with reinstituting and maintaining business operations while adhering to CDC safety guidelines and state regulations. • Analyzed staffing data provided by analytics and department leaders to ensure appropriate staffing levels are met. • Analyzed projected variable labor to identify trends for Housekeeping, Casual and Fine Dining Kitchens. • Advised and provided guidance to 20+ department leaders around scheduling, labor, leave management and problem solving. • Responded to emails in a professional and timely manner, to ensure all departmental request, questions and concerns were addressed with efficacy. • Addressed employee concerns regarding scheduling, time off, human resource related questions; and provided instruction on how to navigate various systems. • Adhering to deadlines, creating, reviewing, and finalizing schedules; weekly and bi-weekly while maintaining a neutral ethical demeanor.
MGM Resorts InternationalCorporate Distribution Specialist
Apr. 2012 - Sep. 2017Manage all MGM Resorts International Las Vegas properties with stop sells, rate changes, allotments and room blocks in different operating systems including PMS, third party extranets and TravelClick; build and manage offers in the Online Booking System; run reports in Lasata for financial reporting; create memos; conduct random shops of all rates amongst online travel agents and property websites.
Allegiant AirHotel Anaylyst
Dec. 2011 - Apr. 2012Las Vegas, Nevada AreaAssisted in the management of markets assigned to managers and applied stop sells, changed rates, pulled reservations for hotel transmittal and entered confirmation numbers and allotments.
Caesars Entertainment CorporationCitywide Special Events Coordinator
Apr. 2011 - May. 2011Flamingo - Las VegasExecuted multiple events at the same time including but not limited to gift card and free play giveaways, slot tournaments and rendezvous; created Excel spreadsheets; ran queries through Showcase; requested creation and run APS and dashboard programs
Caesars Entertainment CorporationCasino Customer Service Coordinator
May. 2006 - Mar. 2011Ballys - Las VegasAnswered phone calls; booked reservations including but not limited to lodging, shows, restaurants, limos and golf; built and booked groups; assisted co-workers with questions; created and maintained Scheduler - program used to book shows and events citywide
Station CasinosReservations Sales Agent
May. 2005 - May. 2006Green Valley Ranch - HendersonAssist Casino Hosts with VIP guests and play; Reserve rooms, limos, restaurants, shows
Station CasinosFront Desk Agent/Night Auditor
Dec. 2004 - May. 2005Fiesta HendersonCheck guests in and out of hotel rooms; Audit all paperwork and cashier work done by clerks
Reyburn Lawn and LandscapeReceptionist/Office Clerk
Aug. 2004 - Dec. 2004Henderson, NVAnswering Phones; Booking Appointments; Inventory of Misc. Items; Following up with Customers; helping on paydays, and misc. help around office.
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