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Work Background
Mombasa Sports ClubClub Manager & Chief Operating Officer
Aug. 2024Mombasa County, Kenya
Hotel BarmoiOperations Manager
Jul. 2021 - Apr. 2024Freetown, Sierra Leone● Reporting to the Managing Director, carrying full operations, administration and commercial responsibility for a 4-Star boutique beach property. ● Drove a 400% revenue increase post-COVID, by implementing a comprehensive recovery strategy, boosting profitability across key business segments. ● Negotiated and secured long-term corporate contracts, increasing conferencing and accommodation revenues by 25%. ● Maximized the utility of the PMS system for data-driven decision-making, reducing pilferage and wastage by 15%. ● Oversaw property upgrades, managing phased renovations and keeping projects within budget and schedule, enhancing guest satisfaction by 18%.
Kenya Bay Beach HotelOperations Manager
Nov. 2016 - Apr. 2020Mombasa County, Kenya
HillparkHotelsRegional Operations Manager
Jan. 2016 - Sep. 2016Tiwi Beach, Kenya● Delivered the final construction and successful launch of a stalled US$2million luxury resort within 5 months, after the project had stagnated for 3 years. ● Initiated and supervised several property improvement projects such as construction of a new hotel reception block, a sea-front wedding gazebo, and an energy-efficiency installation project. ● Set, optimized and constantly reviewed internal policies to help staff anticipate and effectively respond to guest requirements. ● Managed the operations of a 56-acre farm, and 4 other commercial properties in Mombasa. ● Reduced food cost at the Hotel by 12% and reduced the Hotels’ environmental carbon footprint by utilizing produce sourced directly from the farm.
SIANA SPRINGS TENTED CAMP MAASAI MARAGeneral Manager
Aug. 2014 - Jan. 2016Narok, Kenya● Reviewed financial reports and investigated variances with accounting staff to keep control records accurate. ● Led the turnaround strategy for a struggling property, achieving a 59% revenue increase in the domestic market through targeted promotions. ● Prepared and managed a multi-million-shilling annual budget, ensuring financial performance remained above expectations. ● Fostered strong relationships with local communities and suppliers, optimizing operations while maintaining high guest satisfaction scores. ● Revamped marketing initiatives, increasing brand visibility and driving a 25% growth in new business.
Mombasa Sports ClubClub Manager
Nov. 2010 - Jan. 2014Mombasa County, Kenya● Drove F&B profitability up by 33% through strategic event management and tailored member services. ● Spearheaded the construction of a 12-room accommodation facility, improving member experience and increasing revenue by 20%. ● Synergized the deployment of security measures, achieving more effective security, while cutting security expenditure by 23%. ● Implemented a cashless payment system and PMS, increasing operational efficiency and reducing stock losses by 12%.
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