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Work Background
Writing Teacher
Ambassador Bilingual AcademyWriting Teacher
Apr. 2024 - May. 2025Chiang Mai, ThailandGrade 10-12 English Writing Teacher at bilingual academy
ESL Tutor & Writing Coach | Founder
Rooted Ventures CoESL Tutor & Writing Coach | Founder
Sep. 2022Atlanta, Georgia, United StatesI provide personalized ESL tutoring, writing coaching, and educational content development for parents, professionals, and young learners. With over 3,000 hours of global teaching experience and a background in academic writing, I support students in building confidence through clarity, creativity, and culturally aware instruction. I also publish original learning resources and manage my own tutoring brand, Rooted Ventures Co. Open to collaborations, freelance writing, and remote-first opportunities in education, digital learning, and storytelling. Tutor site: https://rootedventuresco.com/
Writer
Self-employedWriter
Feb. 2020Content writer, editor, and published author. Experienced with blogs, storytelling, curriculum materials, and ebooks. Strong focus on voice, clarity, and audience engagement.
English Second Language Tutor
Self-employedEnglish Second Language Tutor
Jun. 2018 - May. 2024Effective engagement in online ESL classes for children and adults, focusing on grammar, vocabulary, listening, comprehension, and cultural discussions.
English Foreign Language Teacher
VIPKIDEnglish Foreign Language Teacher
Jun. 2018 - Jan. 2022
Assistant Director
Georgia State UniversityAssistant Director
Nov. 2016 - Jun. 2018Andrew Young School of Policy StudiesAdvised department heads on curriculum & policy planning Led college scheduling and course placement with Registrar Implemented student retention and graduation requirement systems Coordinated annual college-wide support event (200+ attendees) College Graduation Auditor Team-lead and Onboarding Trainer
Administrative Specialist - Curriculum
Georgia State UniversityAdministrative Specialist - Curriculum
Nov. 2015 - Nov. 2016Andrew Young School of Policy StudiesCollege scheduling, Graduate Advisement, Graduate recruitment and Admissions
Academic Advisor
Georgia State UniversityAcademic Advisor
Feb. 2012 - Nov. 2015School of Policy StudiesAdvised undergrad & graduate students on academic planning Conducted orientation sessions & co-taught freshman seminar Led team training and peer mentorship for advisor staff Served as liaison for dual-degree international exchange program
Active member
Georgia State University Staff CouncilActive member
Jan. 2011 - Sep. 2016Actively serve on the University Staff Council's Work Life committee: works to enhance the quality of work life for university employees.
Admissions Counselor II
Georgia State UniversityAdmissions Counselor II
Oct. 2010 - Jan. 2012Recruited prospective students through events and presentations Managed dual enrollment improvements for faster decision times Oversaw territory communications and recruitment operations
Enrollment Services Assistant
Georgia State UniversityEnrollment Services Assistant
Jun. 2008 - Oct. 2010Processed 18–25 transfer admission decisions daily, consistently surpassing the 12–15 quota Entered and evaluated academic transcripts across multiple institutions with speed and accuracy Managed mail-out of 40–85 applicant letters daily (acceptance & denial) Assisted front desk team with student and parent inquiries Adapted seamlessly to frequent administrative updates and evolving eligibility criteria
Contact Center Control OPS - Customer Care Specialist
AirTran AirwaysContact Center Control OPS - Customer Care Specialist
May. 2006 - Jun. 2008Managed the operational need of three call centers, ticket counter backup, and airport gate agents Approved and verified the shifts of all call center representatives as Supervisor on Duty Verified, confirmed, and coordinated 10-15 government travel and professional sports teams' agents and client reservations nightly Resolved inconvenienced passenger records, which involved assisting station managers, national airport personnel and HDQ with full reservations support
Customer Service / Floor Lead
AirTran AirwaysCustomer Service / Floor Lead
Dec. 2004 - Oct. 2010Managed, controlled, and resolved 15-20 calls per hour Exceeded expectations for monthly Quality Assurance assessments Maintained an average 3.35 call time, minimize hold time, maximize revenue and market partner sales Supervisor Lead for escalated phone calls to resolve reservation discrepancies and technical errors Maintained 5-6 departmental spreadsheets for group sales quotes and daily operation reports

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