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Work Background
Scrum AllianceCertified Scrum Product Owner (CSPO)
Apr. 2025 - Apr. 2025United States, New YorkCompleted online certification course to become Certified Scrum Product Owner (CSPO)
L'OréalScrum Master III Lead/ IT Project Manager and Documentation, IT Retail Systems, The Americas
Sep. 2024Berkeley Heights, New Jersey, United States• Spearheaded V21 US POS Agile Transformation to guide and coach Build team of 10 engineers to use agile principles and practices to navigate through sprints achieving higher standards of closing cards • Maximized point consumption from sprint to sprint, increasing team’s velocity by 55% and excelling in delivering quality output • Designed V21 US Testing Tracker to manage Build, E2E, UAT and Dry Run integration testing of 27 interfaces at L’Oreal Beauty Store and Kiehl’s Flagship Store • Streamlined QA process and Daily Defect Resolution reported in UAT on Defect Dashboard in ServiceNow • Executed KPIs to track sprint velocity and weekly story completion utilizing ServiceNow Agile Sprint Dashboard, PowerBI Sprint Report and POS workflow on Visio Design diagrams • MARS V21 US: Modernized current €1.6M POS store offering, aligned with global core model, streamlined, and improved upgrades and modifications for all L’Oreal USA stores in April 2025 • MARS V21 Chile: Validated no regression required in production following the Sprint 16.5 code upgrade March 2025 • Prepared V21 Deployment Plan Cutover & Production Checklist and Dry-Run Test Plan with Build, Plan, and QA team • Gathered project scope and collaborated with Dev team to complete Aesop US and Canada Brand Integration Detailed Technical Specifications document • Cultivated strategic partnership with Placer.ai key vendor, by negotiating and structuring a fully executed, comprehensive Master Service Agreement (MSA) with Legal, Business, Finance, and Cybersecurity partners for the Aesop, Urban Decay, and Kiehl’s brand integration with Single Sign-on requirements
True Group, Inc.Senior Project Manager, CSM, Data Engineering, BI, Global Tech Platforms
Feb. 2024 - Aug. 2024Oak Brook, Illinois, United States• Managed end-to-end project governance and staffing for Circle K consulting project, focusing on consumer data capabilities • Led a successful implementation of a new payment system, increasing sales by 20% through enhanced payment options • Facilitated Weekly Project Sponsor Alignment, B2B Technical Core Team Meeting, Weekly Status Report Alignment • Built out B2B and B2C Circle K consumer data and reporting capabilities focusing on sites that process Circle K Chase • Central Transaction Repository (CTR) Objective: Delivered Central Transaction Repository Modernized Retail Systems solution for N.A. and EU. Built a Proof of Concept (POC) for the EU with the payment and POS vendor and $10M budget • Designed Team Stakeholder Chart, Weekly Status Report, Project Plan, Milestone Timeline, Internal Communications Plan/ Technical Requirement Meeting Matrix, Central Transaction Repository POC Scope Proposal, POC Scope Questionnaire, POC Scope Statement Template, Project Sponsor Alignment Deck, Confluence Page, JIRA Scrum Board
The Wendy's CompanyIT Project Manager, CSM, Master Data & Analytics
Feb. 2023 - Jul. 2023Dublin, Ohio, United States• Executed Wendy’s data driven Cloud Platform Engineering (CPE) Tech Remediation Project in scrum team of 8-25 internal members
• Cultivated strategic partnerships with field teams, and vendor partners for the Google Cloud Platform (GCP) monitoring / on-premises initiatives o Implemented Decision Log (DACI) for Monthly Stakeholders Meeting o Consistently leveraged standard PM tools (JIRA) to execute against project plan o Provided ongoing support to the franchise community, company field leadership, and operations on inquiries or opportunities for existing or new restaurant tech initiatives • Managed SnapLogic Implementation: Migration from Informatica to SnapLogic Cloud based software for Wendy’s locations o Executed Phase 2 Migration Project utilizing backlog prioritization and risk mitigation o Verified successful testing, data validation, implementation, and integration of new restaurant technology o Ensured implementation requirements were delivered prior to deployment including Code Review, Deployment Plan & Rollback strategy, Production Code Deployment & Enablement, and Technical Documentation (Test Scripts and Control-M Sheet) o Partnered with developer to enter Change Requests for Change Authorization Board (CAB) Review and facilitated Deployment Review for Go-Live to production • Implemented Salesforce Service Cloud customer priorities partnering with Customer Advocate and Operations field stakeholders o Created Agile JIRA Process in Confluence o Ensured successful QA and UAT testing, data validation, implementation, and integration of customer enhancements • Executed the Decommissioning of Data Servers focusing on the removal of myWizard from non-production servers to reduce on-premises footprints to modernize Wendy’s data systems o Savings ~ $180K Right-sized digital servers o Savings ~ $380K annually as of May 2023
Signet JewelersIT Project Manager, CSM, Enterprise Data & Analytics, Portfolio Management
Nov. 2022 - Jan. 2023Akron, Ohio, United States• Drove data driven project initiatives for Signet Jewelers, the world's largest retailer of diamond jewelry, with 3000 stores globally, $7B in revenue • Drove Customer Data Driven Platform program and led cross-functional IT and business teams. I take ownership for delivering the best outcomes with efficient use of resources. • Spearheaded data project plans, managed risks, budgets, resources, change requests, and deployment activities. Experiences leading full project life-cycle (SDLC) data-related programs/ projects • Managed 10-15 technical team members, working directly with engineering teams in enterprise, highly matrixed data organizations • Brought out the best in my team with a positive attitude, a problem solver who took initiative • Launched 6 concurrent program workstreams from start to release, coordinating initiatives of Signet stakeholders • Provided existing estimates, resource allocation, and budget training requests • Outlined business risks and mitigation plan for regular stakeholder communication
Project Management InstituteAgile Hybrid Pro Certification
Aug. 2022 - Oct. 2022United States, New YorkCompleted online course and assessment to obtain the Agile Hybrid Pro Certification.
NBCUniversalIT Project Manager, CSM, Data Platform Management
Mar. 2022 - Jul. 2022New York, New York, United States• Spearheaded data driven scrum team of 8-25 matrixed members delivering high-impact business solutions/ technical frameworks • Managed Projects: Peacock Strategic Data Platform with Sky TV team in UK, Measurement Implementation, OneApp Databricks Migration, and Fandango Data Engineering • Led Weekly Requirements, Backlog Grooming and Prioritization Meetings to identify risks to confirm delivery, estimation and planning status for projects that passed solution assessments • Created new Fandango Discovery Questionnaire, project plans, RACI, milestone timelines, RAID Log, and Smartsheet Dashboard Report • Defined project scope and objectives (including interdependencies between technology, operations, and business needs) • Implemented Discovery and Data Architecture documentation, Change requests, Sprint Planning, and Backlog Refinement providing P1-prioritization, implementing a process for Definition of Ready and Definition of Done • Coached team on new Measurement UAT Jira ticket process. Managed Weekly Scrub Calls, Top 10 Defect process, and Go-No/Go’s for Peacock Mobile Device releases (iOS, Android, Samsung TV, Fire TV, Roku TV) • Defined Minimum Viable Product Criteria to increase the speed and frequency with which enhancements, new capabilities are delivered using Smartsheet for Dashboard Reporting, JIRA Sprint Report, Burndown Chart, and Velocity Report
Wheels UpIT Project Manager, CSM, Program Management
Oct. 2021 - Mar. 2022New York, New York, United States• Managed large scale Scrum projects consisting of 20 matrixed members to ensure progress, productivity and efficiency • Spearheaded Projects: Nov. 1st 2021 program launch of the New Member Flight Rules, Salesforce & Business Systems, NetSuite Integration, and geared upgrade of company accounting and finance systems (Corridor, Coupa, and Workiva) • Implemented the New 2022 flight trip sheet changes with product management and Member Services team • Facilitated CTO Weekly Business and Stakeholder Reviews and all Agile Scrum Ceremonies from Discovery to Deployment • Provided quick assessment of dependencies on key initiatives using Roadmap reviews • Assembled, motivated, and managed resources to achieve goals and execute against timelines, managing Roadmap, Sprint Kickoff Reports and Sprint Exit Reports • Cultivated strong relationships with product managers and business partners, including Member and Client Services • Partnered with Sr. Director, SVP of Digital Platforms / Founding CTO, and executive sponsors to ensure daily project status, risks and timelines were on track • Resolved issues using a clean escalation process designed by CPO
New York Life Insurance CompanyIT Project Manager, Agency Field Development, Prospecting & Retention
May. 2021 - Oct. 2021White Plains, New York• Managed SDLC Agency Field Development JIRA Kanban board for Daily Standups, Gantt Chart and Task Tracker • Outlined financial and insurance product dependencies, risk, and deliverables using agile principles • Partnered directly with agent development lead, instructional UI /UX designers and workstream leads to ensure timely deployment of e-learning programs and curriculum. • Maintained project timeline and deliverables among multiple workstreams, created learning and development program oversight for training development, and supported reporting and executive communication (e.g. decks). • Created GuideMe FAQ Agency Portal support resource page and managed web design development of the GuideMe Agency Portal page for insurance agents and managers.
J.HilburnProject Manager / Personal Stylist
Nov. 2020 - Oct. 2021New York, New YorkClient Consultation:
• Met with clients to understand their personal style and clothing needs Measurements & Fit Assessment:
• Responsible for precise measurements and guide clients through styling options to ensure a perfect fit Custom Order Placement:
• Placed orders for J.Hilburn's custom-made dress shirts, suits, and accessories Product Selection:
• Offered a diverse range of custom-made apparel, premium fabrics, and accessories for various needs, from business to casual Client Experience:
• Provided a superior and personalized client experience from start to finish, ensuring satisfaction and building long-term relationships Business Development:
• Built and managed a client base, potentially recruiting other stylists to earn commission
Project Management InstituteCertified Associate Project Manager Certification Student (CAPM)
May. 2020 - Oct. 2020United States, New YorkCompleted online course and took exam to obtain the Associate Project Management certification
L’OrealIT Project Manager / Business Analyst, IT Retail Systems
Jul. 2019 - Apr. 2020United States, New York• Deployed non-integrated alternative payment solution of three Chinese digital payments (Alipay, WeChat Pay, and UnionPay QR) in a soft pilot of 26 L’Oréal USA stores before Chinese New Year
• Spearheaded large digital projects including E-Receipt, Alipay, and Omnichannel Buy Online Ship from Store end-to-end completion using strict methodology: Phase-gating, Kanban, Waterfall
• Cultivated set with project sponsors with agile operating model throughout the process design, clarifying business
requirements, and functional technical design specifications
• Defined Scope, Timeline, project hours, RACI, Resource plans, Status/ Risk Mitigation reports, and Power BI Data Reports
• Experienced Business Analyst responsible for writing Business Pre-Studies and Post-Mortem Retrospectives
• Directed E-Receipt QA and UAT efforts, including regression testing and test scenario execution in Service Now
ZapFiles.com Inc.IT Project Manager
Aug. 2016 - Jul. 2016United States, New York• Directed project to replace existing automated recurring billing system powered by USAEPAY with BrainTree
payments, increasing sales by 20% by enabling customers to pay using PayPal, Venmo, Apple Pay, Credit Cards and
support accepting payments from more countries
• 6-month long project consisted of 8 members: Product Manager, U/X designer, JavaScript developer, .NET Backend Systems developer, DevOps, HTML / CSS developer, and Solution Architect
• Steered project to modernize the website to use a responsive layout, resulting in a 40% increase in engagement by making site accessible to mobile users
• Enabled clients powered by ZapFiles.com CMS to achieve GDPR compliance to avoid severe fines from EU
• Facilitated project gathering business requirements, achieving compliance (in coordination with legal counsel), and
worked with engineers (U/X, JS, HTML, .NET) to audit vendors, providing users with informed consent, and
compose and perform plan to update all customer sites
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