Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
FIX OFFICEConsultora sênior
Mar. 2025Na Fix Office, atuo como consultora especializada em gestão administrativa, organização de processos e aplicação da metodologia Lean Office, com foco em pequenas e médias empresas que desejam ganhar produtividade, clareza operacional e tempo para se concentrar no que realmente importa: o crescimento estratégico. Desenvolvo e implemento projetos personalizados que envolvem: Diagnóstico e mapeamento de processos (VSM); Identificação e eliminação de desperdícios (Muda); Estruturação e padronização de rotinas; Criação e acompanhamento de KPIs operacionais e administrativos; Implantação de ferramentas visuais e fluxos digitais simples e eficientes; Apoio contínuo à melhoria contínua por meio de indicadores, treinamentos e gestão de desempenho. Minha abordagem combina técnica, escuta ativa e soluções acessíveis, utilizando ferramentas como Google Workspace, Trello, Notion e Excel para garantir que cada cliente tenha controle e autonomia sobre seus processos após a consultoria. Já atuei com escritório de advocacia, imobiliária, garantia locatícia, institutos de estética, prestadores de serviço e profissionais autônomos que buscavam mais organização, agilidade e resultados concretos sem aumentar a carga operacional da equipe. Se a sua empresa sente que está “sempre apagando incêndios” e que falta estrutura para crescer com leveza, estou pronta para ajudar. Vamos conversar? 📩 Entre em contato ou envie uma mensagem para saber mais sobre os serviços da Fix Office - [email protected]
Prime Golf AcademyOffice Manager
Jan. 2024 - May. 2025Mougins, Provença-Alpes-Côte d’Azur, FrançaKey Responsibilities: Social Media Management: Oversaw the development and management of Facebook and Instagram accounts, including planning, creating, and publishing regular content. Designed visual assets to enhance engagement and communication about events and updates. Administrative and Commercial Process Design: Developed and optimized the structure for administrative and commercial processes to streamline operations. Project Management: Led the implementation of a booking reservation application, ensuring effective execution and integration. Lean Coaching: Provided guidance as a Lean Coach to optimize processes and improve efficiency. Commercial and Administrative Management: Managed B2C relationships, including commercial administrative tasks, invoicing, payment processing, and addressing client demands. Marketing Actions: Implemented targeted marketing strategies for B2C clients to drive engagement and growth, newsletter, e-mail marketing campagne. Commercial Development: Focused on expanding commercial opportunities and driving development for B2C clients. Database Management: Updated and maintained databases to ensure accuracy and relevance.
Couteauxduchef.comResponsable du service B2B
Apr. 2023 - Jan. 2024Mandelieu-la-Napoule, Provença-Alpes-Côte d’Azur, FrançaKey Responsibilities: Designed and optimized B2B process structures. Developed quality process frameworks. Served as a Lean Coach to drive efficiency and continuous improvement. Managed commercial administrative tasks for both B2B and B2C sectors of our own brands. Oversaw communication strategies for B2B and B2C brand activities. Implemented targeted marketing actions for both B2B and B2C sectors. Drove commercial development and growth for our B2B and B2C brands. Handled invoicing, payments, and processing of B2B and B2C orders. Maintained and updated databases to ensure accuracy. Contributed to the creation of studies and reports, including sales forecasts and performance tracking. Managed returns and after-sales service, ensuring customer satisfaction. Conducted commercial and competitive intelligence through customer portals and market platforms. Monitored and supported independent commercial agents, focusing on sectors not covered by agents. Managed B2B inventory efficiently. Prospected and canvassed new distributors. Opened and managed accounts for new customers, handling proposals, quotes, orders, and contracts. Ensured effective customer relations through commercial follow-ups and incident management. Developed and retained a robust client portfolio. Analyzed customer requests and prepared commercial proposals and tenders. Prepared commercial files for client interactions and appointments. Provided product recommendations and advisory services to customers. Managed exhibition logistics and related activities. Directed commercial communication, including social media, email campaigns, and newsletters and catalogue creation. Created engaging content for B2B communications.
AutônomoEntrepreneur
Jan. 2021 - Apr. 2023• Gestion des réseaux sociaux, responsable du développement de facebook, instagram et LinkedIn, • Animation des réseaux sociaux, planification, création et publication deposts réguliers (publication des ressources,actualités,communication autourde nos événements,etc.),créations devisuels pour illustrer les publications, • Elaboration et animation de formations pour l'équipe commercial,relation client, afin d'améliorer l'expérience client dans son parcours. • Gestion administrative et chef de projet en mise en place Lean management,création de KPI, création d'un tableau de bord pour l'analyse financière,organisation des processus et mise en place de l'amélioration continue.
Volvo GroupCommercial Instructor Trainning
Jan. 2020 - Jan. 2021Curitiba e Região, Brasil• Animation des réseaux sociaux, planification, création et publication de posts réguliers (publication des ressources,actualités,communication autourde nos événements,etc.),créationsdevisuels pour illustrer les publications, • ElaborationetanimationdeformationscommercialpourtouslesconcessionnairesVolvoen Amérique Latine • Bureaudeprojet; Formation en andragogie
Volvo GroupLegal Adm. Analyst
Jan. 2016 - Jan. 2020Curitiba e Região, Brasil• Coach interne Lean Management • Organiser l'agenda du directeur Juridique et du coordinateur et preparer les présentations ; • Travail entantquecontrôleur légal(BCS, factures);analysede chaquephasedesprévisions budgétaires dudepartment;mettre à jour gestion budgétaire • Responsable de la communication interne et contact avec les clients internes et externes • Développer et mettre à jour les KPI (indicateurs de performance clés); • Responsabledes routinesadministrativesdu service juridique(ordresdujour, procès-verbaux, réunions, factures, dépenses, maintient et développe différents tableaux de bord); • Chef de projet responsable de la mise en œuvre du VPS (Volvo Production System - Lean) dans l'environnement de bureau (service juridique), du développement, de la mise en œuvre et de la gestion de projets internes de plans d'amélioration • Développement de l'image cible (poste recherché 2021) et planification stratégique juridique demandés. • Animer des réunions avec les collaborateurs des différents projets. Collecter des données pour établirdesrapportsd'activités.Gérerles communicationsauseindeséquipes. • Chef de projet pour le projet de signature numérique.
Volvo GroupExecutive Assistant
Apr. 2011 - Jan. 2016• Communication des informations pertinentes avec les différents interlocuteurs internes et externes, • Recueil, traitement et analyse des données afin d'identifier les améliorations possibles. • Organiser l'agenda du VP (Vice-président), les présentations, organiser des voyages; • Agir comme coordonnatrice du comité de pilotage; • Support au CPM (comité des gestionnaires de projet) et au président ,(ordre du jour, procès- verbaux deréunion,autres); • Contribution à la résolution des problèmes en apportant les solutions adaptées et en formulant des propositions d'amélioration. • Acquisitionrapide denouvellesconnaissancesen intégrantles informationsdisponibles. • Utilisation de G Suite pour les tâches quotidiennes et la production des documentsdemandés. • Hiérarchisation des tâches afin de gérer les priorités et respecter les objectifs de délais. • Collaboration en équipe en communiquant, en partageant les idées et en mutualisant les efforts. • Créer et mettre à jour l'espace de réunion de l'équipe, participe à la mise en place et à l'analyse des projets ; • Travailleren tant quecoordinateur communicantdu site GTT(Group Trucks Technology); • Evénements GTT (Lancements, fête, visites, etc).
Aker SolutionsExecutive Assistant
Jun. 2007 - Apr. 2011Key Responsibilities: Coordinated executive meetings for senior management. Contributed to the visual management program (Aker). Led the internal communication strategy for manufacturing (Aker).
Intch is a Professional Networking App for the Future of WorkSee more people like Patricia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1533324 people
20
Pedagoga - Educação Infantil @ Prefeitura de Atibaia
119
Tesoureiro @ Prefeitura de Mogi das Cruzes
16
Head of Communications and Marketing @ Instituto Cordial
255215 people
119
Tesoureiro @ Prefeitura de Mogi das Cruzes
15
Auxiliar administrativo @ SECONCI-SP - Serviço Social da Construção Civil do Estado de São Paulo
17
Talent Acquisition Partner