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Work Background
Customer Delivery Manager
Diebold NixdorfCustomer Delivery Manager
Jun. 2020Paderborn, North Rhine-Westphalia, Germany- define service scope, SLA, OLA and KPIs with the customer - monitor and manage the SLA fulfillment - manage outsourced and internal teams in conjunction with contract agreements - single point for customer in terms of complaints - regular reporting internal and to the customer - technical understanding of the solution to coordinate different teams on specific issues
Technical Manager Service Delivery Management MS
Diebold NixdorfTechnical Manager Service Delivery Management MS
Nov. 2018 - May. 2020Paderborn Area, Germany- Creating Solution Design for retail solution across divisions - Management of 2nd Level and 3rd Level Support - Supporting Problem Management, Incident Management, Change Management - Support for Hardware, Software and Network - continuous service improvement - implementing ITIL processes
Product Support Engineer
Diebold NixdorfProduct Support Engineer
Jun. 2014 - Oct. 2018Paderborn Area, Germany- Subject Matter Expert/ BLF for a retail customer with a managed store solution - On-Site support during pilot rollout - Problem Management, Incident Management, Change Management - Training of 1st and 2nd Level - Knowledge Transfer from developer to helpdesk - Leading task forces for solving more complicated issues - Coordinating a virtual international team - Support for the whole solution o Hardware o Software o Network o OS - Support of the solution design - continuous service improvement
Software quality assurance
Wincor NixdorfSoftware quality assurance
Jan. 2013 - May. 2014Paderborn Area, Germany- Creating test plans - Running continuously tests with new releases - Test planning - Automation of tests - Coordinating a virtual international team
Support Agent
Wincor NixdorfSupport Agent
Apr. 2012 - Jan. 2013Paderborn Area, GermanyI organized the on site support and the hardware delivery for the internal workers.
Leader of the department for mission abroad
BundeswehrLeader of the department for mission abroad
Apr. 2010 - Sep. 2011AugustdorfManaged the trainings, HR and everything else to prepare the battalion for mission abroad.
student assistant in computer science
Helmut-Schmidt-Universitystudent assistant in computer science
Oct. 2008 - May. 2009I help students to learn more about computer science.
Company Owner
Kestner ITCompany Owner
Nov. 2003Hövelhof, Nordrhein-Westfalen, DeutschlandOwner and CEO.
dish-cleaner
Restaurant Balthasardish-cleaner
Oct. 2003 - Jun. 2006washing dishes.

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IT-Lösungen für KMU und Vereine
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