Mandy Warner - Project Coordinator, J Foster Consulting

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Work Background

VaultVault Concierge

Aug. 2022 - May. 2023St Petersburg, Florida, United StatesHandled 15–20 inbound client calls daily, delivering white-glove service to high-net-worth policyholders with personalized attention and professionalism. Filed and managed various insurance claims including auto, luxury jewelry, and hurricane-related property losses, ensuring accuracy, discretion, and timely follow-up. Acted as a single point of contact for clients, coordinating with adjusters and underwriters to expedite claims and resolve inquiries efficiently. Maintained detailed documentation of all client interactions and claim updates within CRM and insurance management systems. Independently operated Saturday customer service coverage, managing all incoming calls and emails without supervisory support while maintaining service quality standards. Responded to time-sensitive client needs after hours and on weekends, ensuring continuity of service and reinforcing client trust and satisfaction. Demonstrated deep understanding of specialized insurance products tailored for affluent clientele, offering guidance on policy coverage and claims processes. Collaborated cross-functionally with internal departments (underwriting, claims, billing) to streamline client experience and ensure alignment with high-touch service expectations. Proactively identified and escalated complex issues to senior staff or managers while maintaining ownership until resolution. Upheld strict confidentiality and data protection standards in line with regulatory and company policies regarding client and claim information.

VacasaSales Executive & REALTOR®

Mar. 2022 - Jul. 2022United States

Mark Spain Real EstateREALTOR® - Listing Specialist

Aug. 2020 - Mar. 2022Tampa, Florida, United States-Delivered high-level client service by understanding individual needs, building trust, and creating personalized property experiences. -Conducted property showings and open houses with professionalism and hospitality, creating a welcoming environment that made clients feel at ease. - Leveraged strong communication skills to guide clients through the buying or selling process, clearly explaining market trends, paperwork, and negotiations.

Renaissance HotelsDestination Sales Executive - Renaissance Tampa International Plaza Hotel

Mar. 2019 - Aug. 2020Tampa/St. Petersburg, Florida AreaPartners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Marriott InternationalFlorida Area Sales Assistant - Tampa Market

Mar. 2018 - Mar. 2019Tampa/St. Petersburg, Florida AreaWorks closely with Area Sales Leader in representing 5 Managed Hotels in Tampa/St Petersburg Market. (2 Full Service Properties & 3 Select Service Properties) • Works with Area Sales Leader (ASL) in identifying the top accounts of each stakeholder hotel, determine deployment structure, identify account manager, and coordinate efforts to pull-through business from the accounts for the stakeholder hotels. • Assist with Reporting to help solicit and re-solicit new business opportunities and non-deployed opportunities including turndowns, lost and actualized business. • Uses all information systems (e.g., SFAWeb|CI, MRDW, MarRFP-SAPP) to research the deployment and value of the accounts deemed important for stakeholder hotels. • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition. • Tracks weekly activities and relationship to revenue and room night production. • Coordinates with out-of-market account leaders (e.g., Global Account Executives, Senior Account Executives, and Account Executives) to coordinate in-market pull through of business in order to grow account share Other Responsibilities: - Florida Emergency Response Team- ERT (Hurricane Readiness for State of Florida) - Marriott Business Council- Tampa Bay Area

Fort Lauderdale Marriott Harbor BeachSales Administrative Assistant

Feb. 2017 - Mar. 2018Miami/Fort Lauderdale AreaAs a Sales Administrative Assistant at the Fort Lauderdale Marriott Harbor Beach, I work directly under the Director of Group Sales along with two Remote Senior Sales Executives. I help prepare proposals and contracts for Large Groups starting at 201 rooms and up. I am also the Sales Department ' Reporting Rockstar' and CI/TY Subject Matter Expert (SME).

Tampa Marriott Waterside Hotel and MarinaGroup Housing Coordinator

Feb. 2016 - Feb. 2017Tampa/St. Petersburg, Florida AreaAs a Group Housing Coordinator for the largest hotel in Tampa, some of my every day job duties include coordinating room reservations, answering high volume of emails, working simultaneously with our Revenue department and Event Managers. I acquire a high level of hotel knowledge, events, promotions, room categories, rates and the surrounding market. I check availability, coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group’s arrival. While maintaining ownership of group blocks, I send daily pickup report numbers, work hand in hand with third party housing bureaus, special billing requests and proper treatment of group’s VIP guests. I work directly with clients as needed through emails, phone calls as well as in person meetings. I attend weekly meetings, such as Scrub Meeting and Sales Strategy, to ensure a flawless event for all clients whether their group has 10 rooms or 675 rooms. Some notable groups I have worked with: I was the Group Housing Coordinator for the host hotel for all Specials Guests/VIP for the 2017 National Football Championship (College Football Playoff). I have also worked with numerous sports team including the Denver Broncos when the Tampa Bay Bucs hosted them in October, 2016, hockey teams such as the Ottawa Senators, Columbus Blue Jackets and the Montreal Canadiens. With these sports groups, I also deal with national associations, corporate groups, military and/or government groups. I have worked the National Baptist Convention, Florida Music Educators, SOFIC, and IBM. Our hotel is a fast paced environment and I deal with a high volume of repetitive customer interactions. Also, I am responsible for data collection, inventory and reservation duties. I maintain regular communication between area reservations and the hotel recognizes opportunities to maximize group revenue by up selling and offering enhancements to group rooms.

Tampa Marriott Waterside Hotel and MarinaGuest Service Representative & Rooms Controller

May. 2014 - Feb. 2016Tampa/St. Petersburg, Florida AreaJob Duties: Organize, confirm, process and conduct all guest check-ins/check-outs and room reservations. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.