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Work Background
The Banking Association South AfricaInformation Technology Operations Manager
May. 2023Johannesburg Metropolitan Area
Ocean On 76 GroupIT Manager: Technical Infrastructure and Security
Oct. 2018 - Apr. 2023Gauteng, South Africa
Eazi AccessIT Infrastructure Manager
Oct. 2017 - Sep. 2018Johannesburg Area, South Africa
MassmartICT Shared Services - Manager IT Infrastructure and Support
Jul. 2013 - Sep. 2017Johannesburg Area, South Africa• Administering all technology integration processes on various servers and installation of various product solutions and managing regular communication with personnel and providing assistance to perform troubleshooting on all processes. • Participating in project steering committee and escalating all issues to management for resolutions and preparing reports for all projects and maintaining and updating all portfolios. • Administration of Windows servers (DHCP, DNS, WSUS, MSSQL 2012, MS SERVER 2008R2/2012 and Exchange 2012 • Administration of Domain Controller, Group Policy Management Powershell Scripts and IIS 7.0 • Administration of Pastel Evolution Server and client installation and support. • Performing daily backups and Disaster Recovery tests and regular fail over test. • Eset Nod32 antivirus administration • Firewall maintenance (Endian Firewall) • Desktop/Mobile Support (2nd and 3rd line support) • Network & Infrastructure Support (2nd and 3rd line support) • Samsung VoIP PABX maintenance and administration. • Participating in strategy formulation • Developing and implementing policies and procedures for electronic data processing and computer systems operations and development • Responsible for the company's network, hardware and software • Collaborate with other IT service functions such as Change management, Capacity management, Availability management, Security management and Service Level management to ensure Network operation functions are aligned with the team’s strategy • Conduct timely performance appraisals, objective setting, coaching and training of the team. • Maintain KPI targets • Monitoring the call center (Telesales functions) • Controlling all ICT assets • Managing ICT contractual agreements • Managing ICT portfolio including service providers, processes and service delivery • Providing ICT support to the organization • Managing the MIS function Key decisions Architecture, Systems, hardware, Software Service Providers Risk Management
PwC South AfricaIT Support Specialist
Dec. 2012 - Jul. 2013SunninghillLotus notes support Microsoft Office support Hardware replacements on DELL laptops and Desktops Ironmountain connected backup Resetting and configuring of mobile Routers Hardware and Software Support Network Printers Support Project: upgrading Company from Windows XP toWindows 7 Project: upgrading Company laptops to the newer models, while retaining user data and structure Working hand in hand with the project leader and ensuring the projects are done and handling the administration part of the project Assisting the IT administrator monitor assets and ensuring the responsible users sign for the correct assets Assisting in setting up new offices, ensuring new users understand the infrastructures and IT protocols used by the complany. Which also includes problem solving and thinking on your feet with unique issues to be resolved
Exactmobile (Pty) LtdIT Technical Support Officer
May. 2011 - Dec. 2012Gauteng FourwaysVodacom, CellC and MTN billing and sub-billing servers Vodacom, CellC and MTN USSD's Vodacom, CellC and MTN (PRS) Premium Rated Services Administration of Eurocom and Highfeld FM live services Administration of Access control systems (Hydra Systems) Administration of company Call Manager (Samsung Call Manager) Supporting SQL Server 2005 Supporting internal and external customers. Troubleshooting hardware and software application errors.
Technology Corporate Management (Pty) LtdIT Technician
Jan. 2009 - Jul. 2009Gauteng MidrandSoftware and Hardware Support for desktops and Servers. Troubleshooting and repairing monitors up to component level. Desktop repair Repairing IT machines power supply. Repairing printers: LaserJet, Inkjet, Desk Jet, Dot Matrix System Boards repair and micro boards. Repairing telephones and blade servers including CISCO machines. Repairing PR4 Printers and mini ATM's printers. Installing Images for various companies. i.e. FNB, Pick 'n Pay and others Assembling and Software installation of Desktops, Servers according to customer specifications.
Vaal University of TechnologyTrainee IT Support Technician
Jul. 2008 - Jul. 2009advance troubleshooting and managing Microsoft networks server 2003. Desktop support: troubleshooting problems facing users on the desktop Backup: managing day to day backups on all company data Proxy server: managing, maintaining and troubleshooting this server in order to distribute internet access. Fileserver: insuring that users are having access to file and folders shared on the network. Domain controller: to insure that users are getting correct tcp/ip configurations and can access network resources. Exchange server: making sure that everyone on the network is having access to send and receive e-mails Desktop support: managing, maintaining and troubleshooting desktop computer in our network and assisting the users. Remote desktop support: managing, maintaining and troubleshooting remote computers connecting to our network for users working at home of offsite Printers and scanners: managing, maintaining and troubleshooting network printers and scanners so that users may have access to them.
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