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Work Background
JoshiBandhuEventsDirector of Operations & Projects
Nov. 2023Pune, Maharashtra, IndiaDirector – Projects, PMO & Digital Transformation 📍 Pune, India | Jan 2023 – Present As Director of Projects in a legacy family-run catering business, I led the end-to-end digital and operational transformation of the organization, applying structured PMO principles to modernize systems, improve scalability, and drive sustainable growth. 🔹 Key Highlights: PMO Setup & Project Governance: Built a lean internal PMO from scratch—defined documentation protocols, created SOPs, project dashboards, and implemented milestone-based project tracking. Digital Transformation: Designed and led the custom development of CRM, billing, and operations tools—resulting in 70% reduction in manual errors and ₹6L+ annual savings. Process Optimization: Streamlined workflows across vendor management, payroll, and finance—eliminating cost leakages and improving compliance with regulatory filings. Revenue Acceleration: Spearheaded targeted digital marketing campaigns, increasing event bookings by 25% and generating ₹20L+ in new annual revenue. Cross-Functional Team Leadership: Managed a 10+ member service and kitchen operations team; instituted KPIs and SOPs aligned with PMO objectives. Client & Stakeholder Engagement: Implemented structured feedback loops and CRM-based touchpoints to increase repeat business and client satisfaction. 🔧 Tools & Skills: MS Excel (Dashboards) · CRM Implementation · SOP Development · Stakeholder Reporting · Lean Operations · Team Structuring · Vendor Lifecycle Management
Maersk Global Service Center India Private LimitedChange Management Partner
Sep. 2022 - Aug. 2023Pune, Maharashtra, IndiaChange Management Partner 📍 Pune, India | Sep 2022 – Aug 2023 | Hybrid Supported the successful rollout of change initiatives within Maersk’s enterprise-wide transformation, acting as the liaison between global business stakeholders and internal change teams. 🔹 Key Highlights: Led change impact and readiness assessments for large-scale SAP implementation, ensuring stakeholder alignment and role clarity across departments Coordinated multi-functional teams (Training, IT, Communications) to enable seamless rollout of new systems and processes Facilitated workshops and data capture sessions with 50+ key stakeholders across business functions, aligning operational feedback with PMO targets Created and maintained structured communication tools using MS Forms, Excel Dashboards, and PowerPoint, ensuring visibility and transparency throughout change lifecycle Supported role-mapping and documentation for new digital roles—ensuring accurate onboarding and training delivery 🔧 Tools & Skills: Change Impact Matrix · SAP Role Mapping · MS Excel Dashboards · Stakeholder Engagement · Cross-functional Coordination · Readiness Assessment · Digital Transformation · PMO Communication
The Citco Group LimitedSenior Project Coordinator
Jul. 2019 - Aug. 2022IndiaProject Manager – Business Transitions (North America & Europe to India) 📍 Pune, India | Jul 2019 - Aug 2022 Managed end-to-end business migration projects, transferring critical operations from North America and Europe to India under strict compliance and governance frameworks. Acted as the single point of accountability for planning, execution, and stabilization phases. 🔹 Key Achievements: Governance & Compliance: Led due diligence and compliance reviews, ensuring 100% adherence to corporate and regional regulations during migration projects. Project Lifecycle Management: Delivered multiple transitions through initiation, planning, execution, training, parallel runs, and stabilization, meeting all toll-gates within governance timelines. Stakeholder Alignment: Conducted weekly status calls with onshore and offshore leadership; created project communication packs to track deliverables, dependencies, and risks. Knowledge Transfer Effectiveness: Designed and executed weekly surveys to monitor training efficiency, identify pain points, and implement corrective measures—improving team readiness scores by 15%. Data Integrity: Maintained global migration repositories and hiring trackers, ensuring 100% data accuracy for major operational hubs in India. Cross-Cultural Delivery: Coordinated seamlessly between global teams, aligning multiple time zones and cultural contexts. 🔧 Tools & Skills: Project Governance · Stakeholder Management · Compliance Audits · Process Stabilization · Communication Planning · Data Quality Management · Agile Transition Planning
EatonBusiness Analyst
May. 2016 - May. 2019Bhosari puneBusiness Analyst – Process Migration & Continuous Improvement (Germany to India) 📍 Pune, India | May 2016 – May 2019 Played a pivotal role in the migration of business processes from Eaton’s German operations to India, leveraging German language skills and structured PMO methodologies to ensure seamless transition, governance compliance, and operational stability. 🔹 Key Achievements: Process Migration Leadership: Partnered with the Project Manager to oversee the end-to-end transition of 18+ processes from Germany to India within 6 months, meeting all toll-gates and governance checkpoints. SOP Development: Authored detailed Standard Operating Procedures for all migrated processes, ensuring accuracy, scalability, and compliance with EMEA operational standards. Continuous Improvement (CI) & Six Sigma: Applied Six Sigma tools (DMAIC, DMADV, 7 Quality Tools, Five Whys) to streamline workflows—resulting in error reduction, cycle time improvement, and measurable efficiency gains. Governance Tool Creation: Developed standardized tools for warehouse governance across EMEA, improving visibility, accountability, and decision-making. Cross-Cultural Delivery: Served as the German–English language bridge for project stakeholders, ensuring alignment and clarity in technical and operational communication. 🔧 Tools & Skills: Process Migration · SOP Creation · Six Sigma · Continuous Improvement · Governance Models · Stakeholder Engagement · Cross-Border Communication · German Language (B2) · EMEA Operations
ECLERX LIMITEDBusiness Analyst
Oct. 2015 - Apr. 2016Pune, Maharashtra, IndiaBusiness Analyst – Process Transition & Stabilization 📍 Pune, India | Oct 2015 – Apr 2016 Executed process transitions for global clients, applying structured knowledge transfer, controlled production, and stabilization methodologies to ensure seamless onboarding of offshore operations. 🔹 Key Achievements: End-to-End Transition Support: Managed project phases from knowledge capture to controlled production, ensuring smooth process handover to operational teams. Knowledge Transfer Excellence: Designed and maintained training materials and process documentation to support onboarding and reduce ramp-up time. Stabilization Delivery: Monitored SLA adherence during early production phases, identifying gaps and implementing corrective measures for faster stabilization. Tool Utilization: Leveraged MS Office tools (Excel trackers, PowerPoint decks, project timelines) to maintain visibility, track progress, and report on project status to stakeholders. 🔧 Tools & Skills: Knowledge Transfer · Controlled Production · Process Stabilization · Documentation Management · MS Excel · MS PowerPoint · Stakeholder Reporting · Process Improvement
Maersk Global Service CentresGerman language specialist
Jun. 2014 - Oct. 2015AiroliGerman Language Specialist – Imports Coordination & Process Improvement 📍 Airoli, India | Jun 2014 – Oct 2015 Supported end-to-end imports coordination for Maersk’s German market, bridging operational gaps between customers, port authorities, intermodal transport teams, and onshore management. Leveraged German language proficiency for both operational execution and strategic communication. 🔹 Key Achievements: Customer Effort Reduction Initiative: Contributed to a process improvement project that eliminated 70% of manual customer tasks (shipment notifications, Bill of Lading submissions, intermodal transport planning, repetitive email loops). → Result: Improved customer satisfaction, reduced delays, and significantly lowered detention & demurrage charges. Cross-Border Coordination: Managed vessel arrival updates with port authorities, coordinated intermodal deliveries via trucks (LKW), barges, and rail, ensuring on-time delivery within tight schedules. Acting Team Lead: Served as liaison between Managers and the Imports Germany Coordination Team, ensuring clear communication and alignment on operational priorities. Language & Cultural Bridge: Provided German–English translation for customer communications and facilitated weekly/monthly calls with the onshore German team to ensure operational clarity. Kaizen Implementation: Applied continuous improvement principles to streamline container management and documentation processes. German Language Development Program: Initiated and led internal training sessions that helped 10+ colleagues achieve B1-level German certification, strengthening the team’s ability to manage German client interactions. 🔧 Tools & Skills: Process Improvement (Kaizen) · German Language (B2) · Stakeholder Communication · Intermodal Logistics · Imports Coordination · Customer Experience Optimization · Cross-Cultural Team Management · Team Training & Development
AmazonLanguage Associate
Jan. 2014 - Apr. 2014Bengaluru, Karnataka, IndiaLanguage Associate – German Content Quality 📍 Bengaluru, India | Jan 2014 – Apr 2014 Reviewed and optimized content for Amazon.de to ensure accuracy, clarity, and compliance with German linguistic and cultural standards. 🔹 Key Highlights: Performed quality checks on German product catalogues for grammatical accuracy, duplicate entries, and content consistency. Collaborated with German-speaking teams to resolve catalogue discrepancies and improve user experience for Amazon.de customers. Ensured adherence to Amazon’s style and compliance guidelines for the German market. 🔧 Skills: German Language Review · Content Quality Assurance · Cultural Localization · Attention to Detail
Deutsche BankAnalyst
Jan. 2013 - Dec. 2013BangaloreAnalyst – Payments Analysis & Risk Control 📍 Bengaluru, India | Jan 2013 – Dec 2013 Served on Deutsche Bank’s German back office, supporting mid- to small-cap corporate clients in Germany. Combined German language expertise with payments risk analysis to ensure accuracy, compliance, and timely fund settlements. 🔹 Key Achievements: German–English Communication Bridge: Translated daily incoming communications from German clients for both self and non-German-speaking team members. Conducted calls with German Relationship Managers to verify client credibility and payment authorizations. Payments Risk Analysis: Reviewed and analyzed overdraft payment requests, tracing funds from check payments, sister accounts, and foreign exchange channels to ensure Deutsche Bank could cover client overdrafts. Risk Mitigation Measures: Created Vormerkungen (pre-bookings) and account blockages to reserve funds, reducing payment failures and maintaining client goodwill. Process Excellence & SOP Development: Designed ISO-standard, click-level Standard Operating Procedures (SOPs) for the team—enhancing process clarity and audit compliance. Continuous Improvement Culture: First exposure to Six Sigma and Kaizen principles via the “Zero Error Drive,” aimed at minimizing operational errors in high-stakes payment processing. 🔧 Tools & Skills: Payments Analysis · Risk Control · German Language (B2) · SOP Creation · Six Sigma (Kaizen) · Stakeholder Communication · Banking Operations · Compliance
Self EmployedTrainer and translator
Mar. 2010 - Nov. 2012Mumbai Area, India📍 Mumbai Metropolitan Region | Mar 2010 – Nov 2012 Delivered customized German language training and translation services to diverse learners, including school students, working professionals, and corporate clients. Built a strong reputation for adaptive teaching methods and personalized learning outcomes. 🔹 Key Highlights: Academic Success Stories: Coached a visually impaired student to clear his 12th-grade German paper and mentored four underperforming biology students—today pursuing careers as research scientists. Institutional Engagements: Partnered with Mahesh Tutorials and Chate Coaching Classes to deliver German language coaching for secondary and higher secondary students. Translation Projects: Translated academic and corporate documents between German and English with high accuracy and contextual relevance. Student-Centric Approach: Designed lesson plans tailored to individual learning needs, significantly improving exam pass rates and confidence in language use. 🔧 Skills: German Language Training · Translation · Lesson Plan Design · Student Mentorship · Adaptive Teaching · Communication
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