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Standard Chartered BankCluster Head, Corporate Affairs and Brand & Marketing, Indonesia and ASEAN Markets (Au, BN & PH)
Feb. 2021Indonesia
Standard Chartered BankCountry Head of Corporate Affairs
Feb. 2019 - Feb. 2021Greater Jakarta Area, Indonesia
Standard Chartered BankHead, Strategic Initiatives and Governance
Jun. 2018 - Feb. 2021Jakarta
Standard Chartered BankDirector, Business Planning
Jan. 2013 - Jun. 2018Jakarta Manage the day-to-day service delivery of the Client Service team serving Securities Services clients both locally and globally, covering Core Custody as well as Fund Service clients.
Direct involvement in client interactions by hosting client visits and presenting Securities Services capabilities, Indonesia capital market update, etc during clients’ due diligence visits
Client on-boarding and advisory services for all matters related to investment in the Indonesian Capital Market
Direct involvement in responding to clients enquiries, complaints, Request for Information (RFI), Requests for Proposal (RFP), etc
Extensive involvement in Capital Market updates in Indonesia including issuing broadcast to clients to ensure awareness of changes in the Indonesian market
Extensive involvement in day to day Securities Services operational matters
Areas of responsibility includes finacials, risk management, capacity and productivity planning, service quality, resource, etc Established new client service team specifically for local Securities Services clients, focusing on Funds Services products
Standard Chartered BankHead Transaction Banking Service Management
Jan. 2009 - Jan. 2013JakartaHeading the Client Service Team for Securities Services clients
Standard Chartered BankHead, Client Service Group
Jul. 2007 - Jan. 2009Standard Chartered Bank, Jakarta Client Service Group, Wholesale Bank covering Cash, Trade and General Banking enquiries manage the day-to-day service delivery of Client Service Group (CSG) including responsibility for Outserve and service quality, and managing risk, efficiency, people and projects within the CSG
Transformed the Client Service Group team structure and service delivery, resulting in more efficient and better service provided to Wholesale Bank client. Immediate positive impact seen on team's statistics as a result of the above transformation. Also received positive client and internal feedback on the change Performing service reviews for Platinum Clients in co-ordination with Relationship Managers and Transaction Banking Sales
Standard Chartered BankTrade and Supply Chain Product Manager
Aug. 2004 - Jul. 2007Trade,Supply Chain and Lending Local Product Manager, Transaction Banking Responsible for the development and performance of Trade, Supply Chain and Lending products within SCB Indonesia
Ensure that new products are developed in accordance with clients' needs, market developments, regulatory requirements and internal risk policies and guidelines Drive product customization to the Indonesian market to meet local market requirements
Monitor the revenues generated by each products by preparing monthly reports, analyzing revenue and volume trends and giving feedback to the Sales team on product performances
Work jointly with related parties within the bank to achieve budgeted Trade Product Transaction Volume & Value
Work jointly with Solution Delivery in testing and implementing new trade channel services. This includes providing traning, writing the Country Channel Addendum, and liasing with Trade Sales in identifying prospects clients for channel utilisation
Support trade related functions or focus groups annually, in order to gather product intelligence and customer feedback Drive projects which enhance either product, channel, or target market Complete the semi annual market sizing and market share data for Indonesia.
Provide a controlled project management for Indonesia and making sure continuous tracking and reporting disciplines
Complete the monthly reporting and forecasting of trade revenue and volume for the country and provide month on month business trend analysis
Ensuring adequate product training to Sales, Solution Delivery & Service Delivery and CR
Standard Chartered BankAssistant Relationship Manager
Apr. 2001 - Jul. 2004Client Relationships
Assist Relationship Managers in meeting their sales budget in Credit, Trade, Cash and Global Markets by joining sales calls, identifying opportunites and obtaining feedback from clients
Assist Relationship Manager in growing and developing the Japanese portfolio in Indonesia Successfully assist Relationship Manager in winning the first and second receivable purchase deal for the team Responisble for the preperation of quality credit applications with relevant industry analysis for both new clients as well as annual reviews with agreed turn around time
Responsible for handling day to day customers' needs, queries and complaints to ensure customer satisfaction
Responsible for overall account management by ensuring no breaches of policies, no overdues, acceptable audit grades, proavtice management in marginal accounts, monitoring internal reports
Liase with product partners for the prepartation of account plans and wallet sizing for major relationship
Standard Chartered BankCredit Services Officer
Nov. 2000 - Mar. 2001Client Relationships Responisble for the preperation of quality credit applications with agreed turn around time
Maintain updated industry files and covenant checklist
Ensure nil overdues reviews and no unapproved breaches of policies
To provide effective credit support to the business to achieve relevant revenue targets
Standard Chartered BankManagement Trainee
Jan. 1999 - Jan. 2000One year program routed to major departments of the bank
Attached to Sales & Marketing Dept, Card Centre. Produced 2 newsletters and discount programmes
Attached to Priority Banking Unit. Assist in developing a direct sales performance measurement programe
Siemens Telecommunication Project OfficeCommercial Sales Assistant
Jan. 1998 - Jan. 1999Assist Commercial Manager in the overall relationship management of customers
Liase with Siemens AG, Germany for the management of Indonesian clients such as Telkomsel and Excelcom
Monitoring payment from customers and preparing reports for management use
Preparing administrative requirements such as invoices and tax receipts and other project documentation
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