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Work Background
U.S. Department of Veterans AffairsDecision Review Officer
Aug. 2022Seattle, Washington, United States
U.S. Department of Veterans AffairsSupervisory Veterans Service Representative (Coach)
Sep. 2021 - Sep. 2022Reno, Nevada, United States
U.S. Department of Veterans AffairsManagement Analyst
Jul. 2021 - Sep. 2021Reno, Nevada, United States
U.S. Department of Veterans AffairsDecision Review Officer, Claims Examiner, Training Specialist, Quality Review Specialist
Oct. 2007 - Jul. 2021Texas● Lead staff through job orientation and technical training on aspects of case reviews from initial hire date to promotion
● Build rapport and provide national quality reviews for the Department of Veterans Affairs for 200 employees locally and 5000 employees nationwide.
● Resolve disputes and outstanding issues for internal and external clients resulting in quicker turnaround for claims resolutions, as well as production of better product. Thus decreasing errors to 3.25% for the 2019 fiscal year. ● Design and implement measurement strategy to assess the impact of training initiatives and interventions
● Partner with stakeholders to suggest areas for skills improvement and ensure compliance with appropriate corrective action as needed to meet Federal guidelines to strengthen and build teams
● Design and produce all training materials to meet departmental needs while creating a comprehensive learning plan
U.S. Department of Veterans AffairsRating Veterans Service Representative
Oct. 2007 - Jan. 2012Waco, Texas, United States● Navigated daily a complex decision-making process regarding claims for veterans' benefits utilizing ratings scales
● Met with veterans at hearings to obtain additional information pertaining to claims to ensure an accurate evaluation process
● Accessed federal databases containing sensitive information while extensively researching and interpreting materials and artifacts in the rating process
● Calculated evaluation percentages for disability status using the VA Schedule of Rating Disabilities
The University of Texas at AustinInstructor
Sep. 2001 - Sep. 2007Austin, Texas, United States
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