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IT Support Analyst | Technical Support Specialist | Cybersecurity-Focused Help Desk | Networking & Virtualization Expert
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LanceSoft, Inc.Customer Flex Technician
Oct. 2024 - Oct. 2024Performed on-site troubleshooting and repairs of NCR Automatic Teller Machines, ensuring 95% first-call resolution rate and minimizing customer downtime Demonstrated expertise in hardware diagnostics and computer maintenance, contributing to efficient ATM uptime and client satisfaction
Judge PC
Jun. 2024 - Jun. 2024West Chester, Pennsylvania, United StatesCollaborated with the IT team to successfully implement a network segmentation project at a major medical center, improving security and performance. Leveraged expertise in VLAN configuration, networking, and Ethernet to execute the project within the defined timeline
Randstad Technologies USHelp Desk Analyst
Mar. 2022 - May. 2024Mechanicsburg, Pennsylvania, United StatesProvided exemplary 1st-level technical support to customers, advisors, and employees of an investment management firm Assisted with offboarding processes for departing employees, ensuring a seamless transition and minimizing disruptions Demonstrated proficiency in Windows, ServiceNow, Outlook, Active Directory, and other critical IT support tools
TalenTech DigitalSupport
Nov. 2021 - Dec. 2021Harrisburg, Pennsylvania, United StatesProvided effective technical support to users of the PALS Licensing system, leveraging strong communication and customer service skills
Robert HalfEnd User Support Specialist
Jun. 2021 - Nov. 2021Philadelphia, Pennsylvania, United StatesDelivered 1st-level support to employees of biotech firms, showcasing expertise in Windows, ServiceNow, and troubleshooting Completed assignment successfully, contributing to client satisfaction
ABC Fitness SolutionsTech Support Rep Online
Oct. 2020 - May. 2021Arkansas, United StatesProvided 1st-level technical support to health club employees, addressing both day-to-day issues and after-hours door access requests Demonstrated proficiency in Windows, hardware, and customer service
Support.comClient Services Technician
Sep. 2018 - Oct. 2020Sunnyvale, California, United StatesOffered technical support to Xfinity Home Security customers, leveraging call center experience and excellent communication abilities
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