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Work Background
Coterie Cafe & BarGeneral Manager & Operating Owner
Aug. 2018 - Oct. 2020Built and implemented menu, specials, bar recipes, and sales promotions. Trained all front of house staff and baristas on drink preparation, food handling techniques, upselling strategies, and overall restaurant decorum. Maintained social distancing practices throughout Covid 19 lockdown. Pivoted entire menu from a dine in format to a to-go format when lockdown limitations were enforced. Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service. Managed a team of 25 staff members, providing training, coaching, and performance evaluations. Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery. Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant. Created employee schedules to optimize staffing levels while meeting business demands.
Southside EspressoGeneral Manager & Owner
Oct. 2012 - May. 2022Managed daily operations of a busy cafe, overseeing a team of 15 employees. Developed and implemented efficient work schedules to ensure adequate staffing levels during peak hours. Maintained inventory levels by conducting regular stock checks and placing orders with suppliers as inventory was used up. Ensured compliance with health and safety regulations by conducting regular inspections and training staff on proper procedures. Created and updated menu offerings based on customer preferences and market trends. Collaborated with the marketing department to develop promotional strategies to attract new customers. Provided exceptional customer service, resolving any issues or complaints in a timely manner. Trained new hires on cafe policies, procedures, and customer service standards. Conducted performance evaluations for staff members, providing feedback for improvement and recognition of achievements. Implemented employee incentive programs to motivate staff members and improve overall productivity. Maintained cleanliness and organization of the cafe at all times, ensuring a pleasant dining experience for customers. Managed vendor relationships, negotiating contracts for supplies at competitive prices while maintaining quality standards.
Red Tree Trading Company & Rayyan MillBroker/ US Relations & Co-Founder
Jan. 2012 - Jul. 2021Houston, Texas, United StatesEstablished green coffee mill in Sana'a, Yemen for the purpose of milling and preparing raw coffee beans from dried coffee cherries. Operated world wide sales effort to market raw Yemeni coffee to specialty coffee roasters. Established & maintained relationships with coffee roasters in the US. Directed operations for import and storage of the product. Handles logistics regarding USDA requirements for handling, storing, and selling green coffee in the US. During the Civil War in Yemen, navigated wind down procedures for mill and sales operations, in order to close the business cleanly. Clients included Starbucks, Nescafe', Herkimer Coffee, & Benchmark Traders
Fusion BeansCoffee Roaster & Operating Owner
Jul. 2007Webster, Texas, United States
Fusion BeansCoffee Roaster
Jul. 2007Founded company in 2007. Worked to build client list for new wholesale customers. Established a firm presence in the specialty coffee market in and maintain an excellent reputation for quality product, roasting, and service. Maintained solid relationships with clients to provide wholesale roasted coffee, barista training, menu development & implementation, and installed & maintained commercial coffee & restaurant equipment. Maintained quality control of all roast profiles for coffee portfolio of 25 different coffee offerings at a time. Rotated seasonal offerings based on customer preference. Built and maintained online presence for the brand through website and social media. Managed and delivered wholesale and retail orders through online sales portal. Oversaw production operations, ensuring efficient and timely completion of projects Developed and maintained production schedules to meet customer demands while optimizing resources Collaborated with cross-functional teams including engineering, quality control, and logistics to ensure smooth workflow throughout the production process Identified areas for process improvement and implemented strategies to increase efficiency and reduce costs Implemented safety protocols and conducted regular training sessions to promote a safe working environment for all employees Developed strong relationships with suppliers/vendors to ensure timely delivery of raw materials/ components needed for production Implemented new technology/software solutions (e.g., ERP system) that streamlined production processes
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