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Work Background
Geneva TradingInformation Technology Specialist
Jun. 2018 - Nov. 2025DublinManaging and implementing changes, working on keeping systems up and running during trading hours and monitoring and resolving issues in a timely fashion and resolving all trader issues and worry's. Liaising with Exchanges and External Providers and been point of contact between Internal customers and developers.
Geneva TradingIT
Oct. 2015 - Jun. 2018DublinWorking on Windows(2019, 2016, 2102, 2008), Linux (Red Hat, Cent-OS), Powershell, Bash scripting, AD, Hyper-V, Zabbix, Splunk, Custom in House Software and working with Multiple 3rd Party Vendors.
F6tech LimitedSenior Operations Engineer
Jul. 2014 - Oct. 2015Sandyford DublinResponsible for 24 x 7 x 365 Support Service to F6 Techs Customer Base. Tasks included:
Working as main point of contact for all issues (1st, 2nd and 3rd line) across 7 countries and multiple time-zones.
Establishing and managing the Trouble Ticketing system.
Resolving the majority of raised issues and working with the development resources when required.
Training 1st Line Technical support resources across 5 countries.
Proactively monitoring the F6 Tech Service for customers and taking action where issues were identified.
Responsible for Deployment / Commissioning / Go-Live Services.
Engaging and supporting Channel Partners and installation Partners for F6 Device installations and Client set-up
Setting up necessary Client Databases, User Profiles, Branding, Localisation (Times, Maps).
Providing training and certification for 3rd Party Installer companies contracted to install the F6 Tech Product.
Ownership of the F6 Tech Live systems on AWS and hosted Private Cloud. Tasks included: Installing and Configuring Nagios and MongoDB Monitoring Systems.
Performing maintenance routines and upgrades for systems.
Scaling up (or down) the cloud system resources (VM’s, RAM, CPUs, Disks) based on usage and performance improvements.
Disaster Recovery Execution for failed hardware and connectivity issues.
Database Administration (MySQL, MongoDB). This included scheduling database backups, Managing the Archive Mechanism, performance monitoring and database tuning (Index Management, core DB Configuration)
Engagement with the Development group for feature roll-out to live sites. Activities include:
Working with principal Hardware Engineer to validate New Hardware/firmware changes and the effect on the traffic generated.
Planning, implementing and executing the verification and validation of new product features in conjunction with the Development team.
Engaging with manufacturing supplier for Device Orders, Testing, Repair and supplying feedback on Installation activity.
Nerd Herd LtdFounder
Oct. 2011 - Oct. 2017DublinNerd Herd is a company that build, source, consult and prototypes devices and ideas for a smarter world. We are creating new ways to build on the current infrastructure and to improve it going forward. The world we live in is like a living body and need constant monitoring, Our goal is to create new ways to monitor everything around us, to help connect different infrastructure to allow for better control of the environment around us.
SSO IBMEnd User Support
Nov. 2010 - Jun. 2014IBM Ireland, SSO Support Division, Mulhuddart, Dublin Nov 2010 – Jul 2014 – Position: Team Lead (team of 5)
Responsibility for the following Support Services to IBM’s customer accounts:
First point of contact for multiple large accounts hosted within IBMs data centre.
Resolved CRM tickets assigned to team with full account of work carried out and time involved.
Liaised with Telecoms companies to resolve faults and schedule down time and repairs.
Part of team assigned to key customer IT outsourcing projects (activities included knowledge transfer and coordination and implementation of IT support tasks).
Created new monitoring techniques resulting in a decreased number of call out's for out of hours work.
Provided “smart hands” support on network, and other equipment.
Performed UNIX & Windows systems administration.
Performed patching and server repair.
Performed I-series task (Scheduling batch jobs, Profile Administration & planned downtime)
Assisted remote backup team in resolving software\hardware issues; escalating to hardware vendor when necessary.
Completed comprehensive and accurate backup reports for each shift.
Anglo Irish BankIT Operations
Jan. 2007 - Dec. 2010Responsibility for the following Operations tasks:
Managed the T24 Banking system. Responsible for the scheduling and completion of critical tasks.
Monitored other core systems (Nightly Backups, Mailsweeper system, Network Monitoring)
Creating and editing batches for nightly run.
Responding to approximately 100+ calls/tickets a day with response times of less the one working day.
Management of Permissions on the Opics Banking Settlement System,
Created and managed user accounts.
Created and updated operational procedures for the live systems, as well as documenting procedures for new production systems.
Ulster BankIT Operations and Service Delivery
Sep. 2001 - Apr. 2007Responsibility for the following Operations & team lead tasks:
Managed the work schedules for the team members.
Maintained all systems to contracted Service Level Agreements of 99% and above.
Organised planned downtime of systems for critical maintenance tasks, liaising with necessary third party vendors to be on site to assist in the completion of the work.
Investigated, on average, 50 reported issues a day from the 7,000+ Users across Ulster Bank and First Active, helping to resolve and find solutions in a 24-48 hour time scale.
Investigated problems with software (both in house and 3rd-party) and worked closely with internal Development groups and third party software suppliers to verify issues and install fixes.
Took a key role in the design, implementation, test and roll-out of a new overnight batch scheduling mechanism. Managed user account administration e.g. creating, maintaining user profiles, controlling access etc.
Maintain an excellent working environment between each of the 3 shifts of 6 people through effective communication and supervision.
Undertook day-to-day operating, administration functions and tasks, updated procedures to ensure effective, efficient services for users
Reviewed, updated and verified Contingency and Disaster Recovery procedures (including the creation of online procedures) covering all production systems (80+ systems). Verification occurred every 6 months to satisfy strict audit requirements.
Trained new team members and other employees on all systems.
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