Meja Petersam Mutundu Migongo

Learning and Development Specialist @CCI

MarketingHREducationCommunications ManagerPR ManagerContent ManagerSEO ManagerEmail Marketing ManagerInfluencer Marketing ManagerDigital Ads ManagerEvent ProducerCreative ProducerCopywriterASOHR consultantCall CenterTutorCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterOutbound Sales SpecialistTelemarketerCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceCold Calling SpecialistCase ManagerClient Relations SpecialistChat SupportLive ChatRecruiterCustomer Care SpecialistHR Business PartnerCustomer Retention SpecialistAdministrative SpecialistHR AnalystAssistantService Quality ManagerComplaint Resolution SpecialistTraining&Development SpecialistAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantResearch AssistantOffice AdministratorProject CoordinatorMarketing DirectorResearcherTranslatorMedicalData EntryData Entry Specialist

With over seven years in the communication industry, I specialize in voiceover, media, corporate hosting, panel moderation, and Learning & Development. My experience across radio, television, corporate events, and training has helped me engage diverse audiences, amplify stories, and create impactful conversations. I help individuals and brands refine their messaging, strengthen their voice, and build meaningful connections. Whether behind the mic, on stage, or in the training room, my mission is to inform, inspire, and connect.

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Work Background

Executive Partner

AthenaExecutive Partner

Learning And Development Specialist

CCI GlobalLearning And Development Specialist

May. 2024 - Mar. 2026KenyaLearning and Development Specialist with expertise in adult learning principles, needs analysis, and performance evaluation. Skilled in optimizing training programs across industries. Experienced in managing smooth transitions from training to operations, fostering collaboration, and meeting high-quality standards. Proven success in designing effective boot camps and driving business growth through impactful learning solutions that align with organizational goals and enhance workforce performance and readiness.

Quality Assurance Analyst

CCI GlobalQuality Assurance Analyst

Sep. 2023 - May. 2024KenyaFocused skills in performance measurement, client relationships management, and service development. Experienced in assessing an agent's performance, analyzing customer service needs, and guaranteeing the optimal handling of such issues. Customer centricity, where clients are aligned, adds to the central service and organizational excellence achieved in improved customer experience. AWARDS • QA - Empathy Champion – August 2023 • QA CREW-MEMBERS CHOICE AWARD – December 2023

Call Center Representative

CCI GlobalCall Center Representative

May. 2023 - Sep. 2023KenyaCustomer Service and Technical Support professional experienced in managing flight reservations, resolving customer complaints, and handling data-driven tasks using Excel macros and spreadsheets. Proficient in Microsoft Teams and agile methodologies, with a strong commitment to delivering high-quality service for American-based clients. Skilled at balancing technical and customer-facing tasks, ensuring efficient, accurate, and customer-focused solutions. AWARDS • Crewmember with JetBlue Values –June 2023 • Top Crew Member – July 2023

Television Presenter

Ebru Africa TVTelevision Presenter

Jun. 2017 - Mar. 2020Nairobi County, KenyaAWARDS • Best TV Show - Radio & TV Awards 2018 • Presenter of the Year 2018 - EBRU TV

Radio Producer

KU RADIORadio Producer

May. 2016 - Apr. 2017Kenya

Radio Presenter

KU RADIORadio Presenter

Sep. 2015 - Apr. 2017Nairobi County, KenyaAWARDS • Outstanding Media personality of the year - Runners up - KUSA Awards 2016 • Outstanding Media personality of the year - Winner - KUSA Awards 2017

Boys Ranch Home, NakuruSocial Worker

May. 2015 - Aug. 2015Provided mentoring and guidance to at-risk youth.

High School Teacher

Bartmore High SchoolHigh School Teacher

May. 2014 - Aug. 2014Taught Business, Physics, and Geography. Coordinated extracurricular activities.

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