Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
ZSGlobal Learning Technology, Operations, & Design Lead
Jan. 2023 - Dec. 2024Gurugram, Haryana, IndiaJosephine’s role involves a range of strategic and operational responsibilities: - Global Learning Program: Drive the global, regional, and targeted launch of learning programs, ensuring high adoption rates by leveraging effective communication and leadership support. - Learning Systems: Identify, implement, and launch learning systems tailored to enhance the learning experience for ZSers, addressing both stakeholder and learner needs. - eLearning Development: Manage global eLearning development, offering strategic solutions and impactful content for ZS’s proprietary materials. - Third-Party Content: Facilitate access to third-party content to support skill development in areas such as technology, analytics, soft skills, and compliance. - Curriculum Design: Collaborate with key stakeholders to design comprehensive learning curricula and execute programs effectively. Utilize learning systems to automate enrollment criteria and enhance the learner experience by enabling anytime learning and integrating learning into the flow of work. - HR Systems: Liaise with various teams to integrate HR systems, ensuring effective data reporting for both leadership and learners and enabling continuous tracking. - Process Enhancement and Automation: Identify opportunities for process improvements and automation to streamline efforts and increase efficiency across teams. - Collaboration: Partner with internal teams for change communication, compliance, IT automation, integrations, and people sciences to engage with learning data effectively. - Budget Planning: Oversee budgeting for learning systems, upgrades, new systems, content, certifications, integrations, and design. - Team Empowerment: Empower team members to excel and encourages disruptive thinking for creative outcomes. - Skills Taxonomy: Implement and manage a skills taxonomy system for ZS, capturing and normalizing data from various systems to create a comprehensive Skills Wallet for ZSers.
ZSGlobal Learning Technology Lead
Jan. 2021 - Jan. 2023Gurugram, Haryana, India
ZS AssociatesGlobal Learning Solutions Lead
May. 2015 - Dec. 2020Gurgaon, India- Manage the global eLearning development at ZS by providing strategic learning solutions and impactful offerings. - Manage and ensure the learning systems (LMS, Expertise systems) used in ZS are easy to use and enhance the learning experience of ZSers. - Collaborate with key stakeholder across the organization to implement an effective learning strategy and curriculum design. - Liaise with various teams to achieve integration across systems and share learning data for building insights on learning. - Implement learning solutions for practice areas, capability groups, knowledge sharing, regional & global curriculum, client teams, and compliance. - Enable team members to work independently by empowering them to excel in their area of expertise.
AccentureManager
Aug. 2011 - Apr. 2015Gurgaon, India- Responsible for project and program management of the different releases and work streams on the account. - Analyze change impacts for releases and socializing change impacts with stakeholders and aid in planning and implementing change management across impacting regions/ releases. - Analyze scope of change for each release, identify risks and issues, plan for release updates, impact assessment, training development, deployment across regions, track adoption metrics, and generate dashboard on progress for leadership. - Monitor process adherence, budget and financials, resource utilization and efficiency, and client impact. - Design training curriculum based on impacts, manage training development, and plan training roll-out across regions/releases. - Manage staffing requirements for the program; plan/prioritize delivery based on customer requirement and competitor analysis. - Responsible for performance appraisal, employee motivation, succession planning, recruitment, and training needs of individuals in the team. - Support pre-sales in solutioning the outcome based on the inputs provided in RFPs, designing the staffing mix, plan the pricing model, and manages prototypes when needed.
Element KDelivery Manager
Apr. 2008 - Aug. 2011Chennai Area, India- Develop new models and strategize/prioritize the delivery of products for the US and Indian market with close coordination with the product team. - Instrumental in developing different templates and new authoring standards. - Provide instructional value add and strategic ideas for product enhancement/presentation based on competitor analysis. - Manage operation of resources, process, budget, effort, efficiencies, utilization, and metrics for the products developed by a team consisting of Instructional Designers, Sr. Instructional Designers, Content Development Lead, Assistant Mangers, Project Lead, Media Development, Editorial, and Quality Assurance members. - Introduce new development methodology to enhance efficiency and cost. Also work with variable capacity and subject matter experts. - Manage the development of products in the pipeline and plan/prioritize delivery based on customer requirement and the competitor analysis. - Responsible for performance appraisal, employee motivation, succession planning, recruitment, and training needs of individuals in the team.
Element KManager - Content Development and Design
Apr. 2007 - Mar. 2008- Plan and organize day-to-day operations of the content team that includes Instructional Designers, Sr. Instructional Designers, Content Development Leads, and Assistant Manager - Instructional Design. - Coordinate with functional managers (Chennai and Rochester) to prioritize delivery based on market requirement and product enhancement. - Conduct appraisals, provide feedback, and identify professional development for resources. Recruit and train resources; recognize technical specialist and subject mater experts for the products handled. - Actively involved in product enhancement initiatives and ID standards.
Element KAssociate Manager - Instructional Design
Jan. 2006 - Mar. 2007- Manage the Instructional Designers and ensure the quality of the product. - Coordinate with the project management team to monitor assigned tasks, project progress, performance reports, and product completion. - Conduct performance evaluation and provide feedback and draw up growth plan for team members.
Element KContent Development Lead
Mar. 2005 - Dec. 2005- Review content and maintain the instructional integrity of the product. - Collaborate with the project management team for deliverables and ensure that development timelines are met. Interact with the Subject Matter Expert (SME) for the technical accuracy of the content. - Involved in custom project development across locations (Chennai and Rochester) with customer interaction. - Train and mentor new Instructional Designers. Monitor the performance of Instructional Designers and provide feedback.
Element KInstructional Designer
Jan. 2004 - Feb. 2005- Developed one of the first end-to-end print course (in Chennai) based on Element K standards and style guides, which led to the success of building an ID team in Chennai to develop products. - Involved in custom projects that involved coordination with the ID team in Rochester. - Interact with the downstream, provide input, and review the developed components for standards and set guidelines. - Node of Reference for various tools used such as Documentum, Epic Editor, Breakout, and various development/delivery models.
SifyInstructional Designer
Oct. 2001 - Dec. 2004- Develop the online courseware based on the print courseware. - Design online courseware with an eye on ID principles to author objectives, animations, simulations, assessment, and follow-ups. - Provide screen captures for the web components (online delivery) and also review them after development by downstream functions. - Involved in conducting training, preparing support documentation, and mentoring new recruits to successfully complete projects. - Node of reference for few of the key online development methodologies. (EK)
Pentamedia Graphics LimitedInstructional Designer
Nov. 1999 - Sep. 2001- Gather, assimilate, and structure the content using ID strategies with the support of subject matter experts. Prepare storyboards, interactive exercises and questions, along with glossary. - Visualize and coordinate with graphic artist, developers, and quality team. - Design pilot products and prepare documentation for the titles released.
Intch is a Professional Networking App for the Future of WorkSee more people like Josephine on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
626362 people
18
HR Assistant Manager @ BDO INDIA LLP
21
Talent Acquisition @ Vlink
25
Senior recruitment executive @ Wipro Limited
139824 people
19
Director of Operations @ Confidential
15
Lead Talent Acquisition @ Innova Solutions
42
Email Marketing @ NxtWave