Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Self-employedWriter and voice actor
Aug. 2025 - Aug. 2025San Marcos, GuatemalaI am working on writing and voice acting for audiobooks. Ready to start my new chapter living abroad. Open to work for administration position, data entry remote work I can do from abroad.
UScellularRetention Specialist and Esclation specialist
May. 2022 - Aug. 2025United StatesCoordinated resolution strategies for escalated customer cases, acting as the primary point of contact to ensure timely and effective solutions. Managed multiple high-priority accounts simultaneously, balancing deadlines and service standards. Developed and implemented process improvements to reduce churn and improve customer satisfaction. Conducted credit evaluations and account adjustments in alignment with company policies. Created training materials and delivered coaching sessions to team members, enhancing performance and consistency. Documented and tracked case outcomes, providing actionable insights to leadership for operational improvements
UScellularCustomer Service Representative
Jan. 2018 - May. 2022United StatesWorked with customers in resolving issues, making plan changes, problem solving, de-escalation, positioning accessories and phones, worked with DocuSign to handle the contracts that were required, Processing orders.
macsdrywallProject Manager
Jan. 2017United StatesOversaw construction projects from planning to completion, serving as the liaison between clients, subcontractors, and suppliers. Coordinated project schedules, tracked progress, and ensured work met quality standards and deadlines. Managed budgets, processed invoices, and handled payroll, taxes, and insurance compliance. Prepared and submitted quarterly reports, monitored inventory and material orders, and resolved issues to prevent delays. Communicated project updates to stakeholders, addressed client concerns, and maintained strong relationships to ensure satisfaction and repeat business
NAIL INKowner/operator
Jan. 2017 - Jan. 2018United StatesManaged daily operations and coordinated schedules for multiple technicians to ensure efficient client service. Oversaw inventory control, ordering supplies, and maintaining vendor relationships to prevent service delays. Organized promotional events and marketing initiatives, tracking results to inform future strategies. Handled customer concerns and resolved issues to maintain high satisfaction levels. Trained new staff on company procedures and service standards, ensuring consistent quality. Monitored financial transactions, balanced registers, and prepared reports for management review
Intch is a Professional Networking App for the Future of WorkSee more people like Jennifer on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
884006 people
22
Data Entry
15
Virtual Assistant
15
Freelancer
145347 people
15
Operations and project manager
16
Customer Interaction Specialist
19
Customer Service Specialist Office administration Manager Abstract Artist & Writer @ Howard’s Pools,