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Work Background
FotografiskaTourism and Group Sales Manager
Dec. 2022 - Oct. 2024New York, New York, United States• Booked and advised on visits involving groups of 10+ and guided tours at photography museum with notable food and beverage options, using Square and HubSpot platforms
• Maintained relationships with representatives from third-party ticketing sites to ensure maximum profits on FIT sales
• Regular reporting to leadership involved data analysis, insight into the tourism industry as well as ticketing procedures and technology, and audience development strategy advisement
• Researched and executed successful outbound sales campaigns for ticket sales
• Worked closely across all departments to ensure positive experiences for tourists and large groups
• Led tourism FAMs and press tours at the museum
• Represented the museum at sales missions, trade shows, and expos, leading to increased partnerships and sales
• Developed and maintained connections and campaigns with hotels and concierges across Manhattan and Brooklyn
• Maintained positive relationships throughout the NYC tourism industry with cultural institutions, travel advisors, DMCs, RTOs, and New York City Tourism & Conventions
The John F. Kennedy Center for the Performing ArtsGroup Sales Assistant Manager
Sep. 2021 - Dec. 2022Washington, District of Columbia, United States• Trained and supervised associates on matters related to ticketing, Tessitura, customer service, data management, outbound sales, and general arts administration
• Liaised closely with the Subscriptions and Group Sales Manager, Kennedy Center employees, board members, VIPs, and volunteers on group sales matters, including ticket purchases, ticketing policies, and the coordination of a partial buyout and coordination of a sensory friendly performance of The Blue Man Group's traveling production
• Led outbound initiatives for the team, which included outlining sale plans and quotas for associates and implementing self-led campaigns that involved contact research and copy writing
• Utilized Tessitura Analytics to track sales trends and recovery from the COVID-19 pandemic, and strategize potential for outreach and sales strategies for the 2022-2023 season
• Represented the Kennedy Center at external events, including SYTA 2022, to increase ticket revenue and worked closely with the teams of touring Broadway shows on outreach and community programs related to programming
• Proofread documents and copy for typos and accuracy with regard to national tours, institution-wide announcements, and monthly group sales e-mail newsletters
The John F. Kennedy Center for the Performing ArtsGroup Sales Associate
Oct. 2019 - Sep. 2021Washington D.C. Metro Area• Cultivated relationships with patrons across North America in the form of answering patrons' inquiries, processing transactions for inbound sales in Tessitura, and creating, revising, and proofing contracts and invoices for group tickets
• Researched contact information for and solicited prospective Kennedy Center patrons via self-designed direct e-mail and cold calling campaigns, which yielded over $40,000 in pre-COVID ticket sales during the winter of 2019-2020
• Provided edits and suggestions on marketing materials directed towards current and potential group leaders and subscribers
• Performed de-duplication and editing tasks related to overall database management at The Kennedy Center
Jenni Bick Custom JournalsAssistant Manager
Oct. 2018 - Oct. 2019Washington D.C. Metro Area• Assisted CEO, President, and General Manager with the overall retail space appearance, storage area organization, scheduling, and cash management for the flagship store of a custom journal and stationery company
• Trained and oversaw staff in direct sales techniques, restocking, inventory management, and other retail activities
• Assisted Senior Customer Service Specialist with completion of orders and execution of positive customer service experiences on the website and over the phone
• Advised customers on over three hundred products and closed over $1,000 in pen sales specifically
• Devised tools to assist retail team with customer satisfaction (area business guide, product information documents, etc.)
• Embossed leather, faux leather, and paper cover journals and photo albums
• Liaised with vendors and placed merchandise orders
Arena Stage at the Mead Center for American TheaterInbound Sales Associate
Feb. 2017 - Sep. 2018Washington D.C. Metro Area• Used Tessitura to process transactions for tickets, parking reservations, cafe reservations, and donations for patrons at a large three-stage non-profit regional theater
• Performed administrative tasks in the Sales Office related to mail, will-call preparations, Tessitura maintenance, and filing
• Performed contact research projects for Group Sales related to shows in the 2017-2018 season
• Contacted patrons with special offers and announcements related to Arena Stage, its productions, and Camp Arena Stage
• Staffed large events related to the Communications department, such as Usher Appreciation Day, Camp Arena Stage Open House, and Arena Stage Community Day
• Researched engaging facts to assist the Sales Office in marketing the 2018-2019 season to patrons and prospective patrons
• Filled in for house management and visitor services staff as needed, including helping with late seating for performances, check-in for special events, and taking care of guests' hospitality needs (calling taxis for after performances, providing assisted listening devices, etc.)
The Catholic University of AmericaMullen Library Access Services Assistant
Sep. 2016 - Aug. 2018Washington D.C. Metro Area• Using Voyager, Sierra, and ALMA programs to check books and media in and out to patrons
• Answering questions about CUA and Washington Research Library Consortium library policies
• Assisting patrons with questions regarding their WRLC accounts and settling oustanding fines
• Assisting library staff with library security, administration, set-up, and closing procedures
The Catholic University of AmericaMullen Library Reference Services Assistant
Sep. 2016 - Aug. 2018Washington D.C. Metro Area• Assisting patrons with locating resources in the CUA library system as well as the Washington Research Library Consortium
• Supervising the daily upkeep of Mullen Library's technology services and the general conditions of reading rooms
Olney Theatre CenterHouse Manager
Aug. 2016 - Nov. 2022Olney, MD• From July 2021 until November 2022, took on a more senior role as a Manager-on-Duty, essentially standing in for the Patron Services Manager when they were unable to oversee a shift and collaborating directly with senior staff on matters related to theatrical events and the patron experience
• Oversaw the customer service experience for patrons attending plays and musicals at the Olney Theatre Center
• Administered and distributed paperwork associated with audience services for performances in all four venues on the theater's campus
• Supervised and advised sales associates selling concessions and assorted merchandise
• Cleaned restrooms and other public spaces before and after performances to ensure that they were presentable for visitors
• Provided a direct line of communication between patrons, production staff, and theatre administrative staff
• Trained, informed, and oversaw members of the volunteer usher program
Private employerPersonal Assistant
Aug. 2016 - Feb. 2017Silver Spring, MD
Self EmployedFreelance Dramaturg/Literary Manager
Apr. 2016 - Dec. 2022New York, New York, United States / Washington, D.C., United StatesDramaturgy and literary management clients include Solas Nua, The New York Musical Festival, Spooky Action Theater Company, and several individual writers.
Olney Theatre CenterConcessions Sales Associate
Jan. 2016 - Sep. 2018Olney, MD• Handled cash, credit, debit, and gift card transactions on an iPad register in exchange for concessions and Olney Theater Center merchandise
• Maintained cleanliness and order in the central area for patrons before, during, and after performances
• Acted as a bartender for wine, beer, basic mixed drinks, and select specialty cocktails
• Prepared the sales area before performances, including setting up merchandise display, making coffee, and cleaning
Olney Theatre CenterDramaturgy Apprentice
Sep. 2015 - Sep. 2016Olney, MD• Acted as the production dramaturg for Olney Theatre Center productions of "Guys and Dolls," "Marjorie Prime," "Dial 'M' For Murder," "Bakersfield Mist," "Evita," and "The Diary of Anne Frank"
• Acted as the associate dramaturg for Olney Theater Center productions of "Bad Dog" and "Carmen: An Afro-Cuban Jazz Musical"
• Acted as the production dramaturg for National Players productions of "Hamlet," "The Grapes of Wrath," and "The Giver"
• Assisted director Sean Graney with the Olney, MD remount of The Gilbert and Sullivan Repertory: "The Pirates of Penzance" and "The Mikado" with The Hypocrites
• Acted as a line producer for a campus-wide open house event, including producing a staged reading of "77%" by Rinne Graff
• Wrote program notes, moderated audience talkbacks, and designed lobby displays and dramaturgical program spreads for the purpose of audience engagement
• Performed research to write actor packets and act as a conceptual/historical consultant for various facets of theatrical productions on campus
• Monitored Equity auditions
• Assisted in theater workshops with grade schoolers, campus tours, general education department administration, and casting for the National Players Tour 68
• Acted as a spotlight operator for the holiday musical "Guys and Dolls"
• Participated in workshops and networking events for young theatre artists covering a wide range of topics, including self-producing and self-marketing as an individual contractor
Hebrew PublicAdministrative Assistant in Development
Jan. 2015 - Jul. 2015New York, NY• Researched contact information for prospective donors related to education and Jewish life for an education non-profit organization and maintained the information in Excel spreadsheets and a DonorPerfect database (maintenance included extensive de-duplication)
• Composed and edited acknowledgment letters for donors
• Assisted with the preparation and execution of a large benefit at a Broadway theater
Stage Door Connections, Inc.Content Researcher/Writer
Jun. 2013 - Aug. 2015New York, NY• Researched information surrounding musical theatre, opera, operetta, and art songs for online vocal accompaniment database
• Wrote and maintained listings in comprehensive audition calendar every weekday
• Wrote interview questions and conducted interviews with prominent musical theatre professionals
• Researched the best marketing and communications strategies for start-up Internet-based companies
• Assisted with the digital marketing of Stage Door Connections's services
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